Dispatcher/Router Combo

Waste Management; Plymouth (MI); Remote; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K with match

Stock options

Dependent day care

Paid time off

Job summary

Waste Management is seeking a remote Dispatch Coordinator to support WM Drivers across residential, commercial, and roll-off lines of business. You will manage same-day routing, coordinate with customer service, sales, and operations, and prepare routes for the next day.

Overtime and weekend hours may be required, with up to 15% travel to on-site sites as needed. The role emphasizes problem resolution, communication with dispatchers, and utilization of WM proprietary software to optimize routes.

Qualifications

• High School Diploma or GED required.
• 6 months of relevant work experience in a team environment.
• Ability to multitask in a fast-paced setting with strong organizational skills.

Responsibilities

• Dispatch drivers to calls using customer needs, driver locations, and loads.
• Coordinate route optimization with sites and service department to meet customer needs.
• Determine daily driver staffing to balance responsiveness and productivity.
• Assign routes and service tickets to drivers for current and next day, ensuring completion.
• Handle incoming calls and emails from customer service and sales; manage pickup/delivery requests.

Skills

Team communication

Multi-tasking

Organizational skills

Education

High School Diploma or GED

Job description

Pay Range: $21.50/hr

Fully Remote

What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.

We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.

We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.

We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.

We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.

We Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.

We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!

I. Job Summary

Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.

II. Essential Duties and Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field

III. Qualifications

A. Required Qualifications

• High School Diploma or G.E.D.
• 6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively and
• Multi-tasking in a fast-paced work environment with excellent organizational skills.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: The expected base pay for this on-site position is $21.50. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.