Residential Sr. Dispatcher (South)

WM; Pompano Beach (FL); Remote; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) company match

Paid vacation

Holidays

Job summary

A waste management company based in Florida seeks a Dispatcher to communicate with drivers, handle service orders, and resolve various issues. This remote role requires strong communication and computer skills, with a shift from 10:30am to 7pm ET. Candidates should have a high school diploma and a minimum of 2 years dispatching experience, along with the ability to manage multiple software applications and customer interactions effectively. A competitive salary starts at $22.00 per hour, with benefits included.

Qualifications

• Minimum of 2 years of previous dispatching experience.
• Additional training in transportation or logistics preferred.
• Ability to communicate effectively via e-mail and phone.

Responsibilities

• Assist drivers with problem resolution while on route.
• Dispatch drivers and field customer communications.
• Troubleshoot delivery and pick-up issues before they arise.

Skills

Strong communication skills

Computer skills

Problem resolution

Customer service

Education

High School Diploma or G.E.D

Job description

Overview

Remote position with virtual and onsite training. Must reside within the Florida Market area. Strong communication and computer skills needed. Shift: 10:30am – 7pm ET Monday–Friday with rotating Saturdays.

Job Summary

Communicates with Waste Management drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (Route Managers, Mechanics, etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with potential for overtime and Saturday hours depending on site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

Essential Duties and Responsibilities

• Works with routing specialists, route managers, and the service department to optimize complex routes.
• Dispatches drivers to calls as they are received, balancing cost and speed of response.
• Fields incoming calls and emails from customers, ensuring same‑day service.
• Initiates outbound calls to customers while drivers are on site to resolve pick‑up and other issues.
• Troubleshoots and resolves potential delivery and pick‑up problems before they result in service issues.
• Records and documents information from drivers and distributes it to appropriate departments.
• Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
• Serves as point person for manager, coordinating projects and other tasks as necessary.
• Delegates work in manager’s absence.
• Serves as an escalation point for other dispatchers in the department.
• Trains new dispatchers.
• Covers all lines of business (Commercial, Residential, Roll‑Off), multiple sites, etc., within an area when asked.

Supervisory Responsibilities

This job has no supervisory duties.

Qualifications

Required Qualifications

• High School Diploma or G.E.D (accredited).
• Minimum of 2 years of previous dispatching experience.

Preferred

• Additional or specialized training in transportation, logistics, or a similar area.
• Customer service experience in a call‑center environment.
• Computer skills with ability to handle multiple monitors, programs, and systems.
• Ability to communicate effectively and professionally via e‑mail, telephone, and two‑way devices.
• Desire and ability to learn Waste Management proprietary software applications.

Work Environment

Key points regarding environmental demands and work environment:

• Requires motor coordination with finger dexterity (keyboarding, machine operation, etc.) most of the workday.
• Normal setting: home office.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Compensation

The expected base pay rate for this position across the U.S. is $22.00. The specific salary may vary based on experience, education, training, certifications, qualifications, and work location.

Benefits

Eligible employees receive a competitive total compensation package including medical, dental, vision, life insurance, short‑term disability, stock purchase plan, company match on 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Benefits may vary by site.

Application

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