Remote Dispatch & Service Coordination Specialist

Crane NXT, Co.; Northern (KY); Hybrid; USD 40,000 - 46,000; Full time

Job summary

Crane NXT is seeking a REMOTE Dispatch Operations Agent to provide world-class service to external customers. You will route calls for national and regional accounts, ensure locations and payments are up to date, quote Time & Material service calls, and guide basic troubleshooting for simple fixes.

This role requires 1+ years of dispatch experience, strong customer service, and proficient Outlook skills, with work primarily in the Central Time Zone.

Qualifications

• High School diploma is required.
• 1+ years of dispatch experience is required.
• Substantial experience providing over-the-phone support is required.
• Strong computer skills and proficiency with Outlook are required.

Responsibilities

• Route service dispatch calls for National and Regional accounts.
• Assure locations and payment are up to date and the customer is ready for service.
• Quote Time & Material service calls.
• Understand service levels by equipment to sell future maintenance contracts.
• Receive calls from the field and input part orders for service technicians.
• Learn and guide basic troubleshooting to customers for simple fixes.

Skills

Dispatch experience

Over-the-phone support

Strong computer skills

Education

High School diploma

Tools

Outlook

Job description

Crane NXT is seeking a REMOTE Dispatch Operations Agent to provide world-class service to external customers. You will route calls for national and regional accounts, ensure locations and payments are up to date, quote Time & Material service calls, and guide basic troubleshooting for simple fixes.

This role requires 1+ years of dispatch experience, strong customer service, and proficient Outlook skills, with work primarily in the Central Time Zone.