Customer Service Representative / Dispatcher

DataField Technology Services; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

DataField Technology Services seeks a highly organized Customer Service & Dispatch Coordinator for a 6-month contract-to-hire role. You will manage calls, dispatch technicians, schedule visits, and support field operations while maintaining high attention to detail.

Ideal candidates thrive in fast-paced settings, adapt quickly, and balance multiple admin tasks. Proficiency in Outlook, Excel, and Word, plus ERP familiarity, is preferred for smooth operations.

Qualifications

• College degree, trade school, or equivalent experience.
• Experience in call center, dispatch, or admin support preferred.
• Experience in construction or facilities management is a plus.

Responsibilities

• Handle incoming customer calls, dispatch service technicians, track call status, schedule visits, and update site information.
• Create and dispatch work orders for planned maintenance and service tasks.
• Attend planning meetings and reconcile service paperwork.
• Manage Service Agreement work orders and ensure timely completion.
• Monitor subcontractor pricing and process invoicing.
• Enter purchase orders and customer data into internal systems.
• Maintain customer service binders and source parts for service work orders.
• Generate quotes with service supervisors and coordinate monthly maintenance schedules.
• Support training compliance and badge/access management for technicians.

Skills

Customer service

Dispatch coordination

Multitasking

Organizational skills

Phone etiquette

Microsoft Office

ERP systems

Education

College degree / trade school

Tools

Microsoft Outlook

Excel

Word

ERP systems

Job description

Description

Job Summary:

DataField Technology Services is seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator for a 6-month contract-to-hire opportunity with our client. In this role, you’ll manage incoming customer calls, service dispatching, scheduling, and general support to ensure excellent customer service and efficient field operations. Ideal candidates are highly adaptable, thrive in fast-paced environments, and are comfortable balancing multiple administrative tasks with a high attention to detail.

Requirements

Key Responsibilities:

• Handle all incoming customer calls, including dispatching service technicians, tracking call status, scheduling service visits, updating site information, and addressing general inquiries.
• Create and dispatch work orders for planned maintenance and service tasks.
• Attend and contribute to weekly planning meetings and service paperwork reconciliation.
• Manage Service Agreement work orders and ensure timely completion.
• Monitor subcontractor pricing and process/approve service-related invoicing.
• Enter purchase orders into internal systems and process associated documentation promptly.
• Enter customer information into internal systems, while populating site and service agreement information.
• Maintain and enhance customer service binders to optimize satisfaction and service delivery.
• Source and procure parts/materials needed for service work orders.
• Generate service quotes in collaboration with service supervisors.
• Coordinate monthly maintenance schedules and communicate with customers and subcontractors; track expiring contracts and upcoming visits.
• Implement customer satisfaction follow-up procedures and provide feedback to senior management.
• Support badging and access management for technicians, including training compliance and log maintenance.
• Perform other administrative and operational tasks as assigned.

What You'll Need:

• Education: College degree, trade school, or equivalent experience.
• Experience (Preferred, not required):
• 1-3 years in a call center, dispatch, or administrative support role.
• Experience in construction, facilities management, or service industry environments is a plus.

Technical Skills:

• Proficient in Microsoft Outlook, Excel, and Word.
• Familiarity with ERP systems and work order software.

Soft Skills:

• Exceptional phone etiquette and customer service skills.
• Strong organizational skills with the ability to multitask and adapt to shifting priorities.
• Basic financial literacy (e.g., understanding of POs, invoices, work orders).
• Ability to work independently in a fast-paced, team-oriented environment.

Contract Details:

• Duration: 6 months with potential for permanent hire.
• Schedule: Full-time; may include occasional after-hours support.