Dispatch Operations Agent

Crane NXT, Co.; Northern (KY); Hybrid; USD 40,000 - 46,000; Full time

Job summary

Crane NXT is seeking a REMOTE Dispatch Operations Agent to provide world-class service to external customers. You will route calls for national and regional accounts, ensure locations and payments are up to date, quote Time & Material service calls, and guide basic troubleshooting for simple fixes.

This role requires 1+ years of dispatch experience, strong customer service, and proficient Outlook skills, with work primarily in the Central Time Zone.

Qualifications

• High School diploma is required.
• 1+ years of dispatch experience is required.
• Substantial experience providing over-the-phone support is required.
• Strong computer skills and proficiency with Outlook are required.

Responsibilities

• Route service dispatch calls for National and Regional accounts.
• Assure locations and payment are up to date and the customer is ready for service.
• Quote Time & Material service calls.
• Understand service levels by equipment to sell future maintenance contracts.
• Receive calls from the field and input part orders for service technicians.
• Learn and guide basic troubleshooting to customers for simple fixes.

Skills

Dispatch experience

Over-the-phone support

Strong computer skills

Education

High School diploma

Tools

Outlook

Job description

WHAT YOU’LL BE DOING

In Centralized Dispatch, you will provide support by delivering world class service to our external customers. A Dispatch Operations Agent will have a direct impact on our Cummins Allison Service organization and will be responsible for:

• Routing service dispatch calls accordingly for National and Regional accounts.
• Assuring locations and payment is up to date and the customer is ready to receive service.
• Ability to quote Time & Material service calls.
• Ability to understand the service levels by equipment to sell future maintenance contracts.
• Receive calls from the field and input part orders for service technicians throughout the field.
• Learn and guide basic trouble shooting to various customers for some “simple fixes” for their equipment.

WHO WE’RE LOOKING FOR

You will bring to this role excellent customer service with demonstrated success in a high-volume call center. You must have a proven track record of the ability to multi-task and work independently. This position is REMOTE but must be in the CENTRAL TIME ZONE. The hour's for this position is Monday thru Friday from 8:00 AM to 5:00 PM CST. Every 3 weeks the Dispatch Operations Agent will need to work a Saturday or Sunday and have another day off during the week.

Qualifications and Requirements

• High School diploma
• 1 + years of dispatch experience
• Substantial experience in providing over-the-phone support
• Strong computer skills and proficient Outlook

Personal Attributes

• Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to their needs
• Flexible: You are comfortable wearing many hats and able to shift priorities as needed
• Organized: You are detail-oriented and able to prioritize your work accordingly
• Team Player: You are personable, approachable, and able to work easily with others at all levels
• Strong written communication: Your writing is concise and descriptive, and you believe it is necessary to “overcommunicate”

WHAT WE’R OFFERING

• Flexible work environments
• Compensation: $40,000-$46,000
• Defined career growth plans with opportunities to go outside of your “comfort zone”
• Generous paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Discounts for childcare
• Tuition assistance
• Community involvement and volunteering events

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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