Remote MSP Service Dispatch Specialist

OpenKrill; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

CyberSheath Services International LLC is seeking a Service Dispatch Coordinator to maximize utilization of internal and field resources by dispatching service requests as they arrive through phone, email, or other channels.

You will schedule remote and field technicians, assign tickets, escalate issues as needed, and maintain clear communication with customers about incident progress and outages. This fully remote role offers growth in a fast-paced MSP environment.

Qualifications

• 1-3 years of customer service experience.
• Experience in a Managed Services environment.
• Excellent communication and typing skills.

Responsibilities

• Coordinate schedules of remote and field technical resources.
• Create and assign service requests via phone, email, or other channels.
• Escalate tickets related to IT solutions such as desktop and network issues.
• Organize technician schedules for efficiency and productivity.
• Keep customers informed of incident progress and outages.
• Act as a point of contact for clients for service requests.
• Monitor open tickets and ensure SLA adherence.
• Promptly enter time and expenses as they occur.
• Assist end-users with same-call resolutions when possible.
• Additional duties as assigned.

Skills

Customer service

MSP experience

Resource matching

Team collaboration

Typing speed

Fast-paced environment

Tools

Ticketing system

Job description

CyberSheath Services International LLC is seeking a Service Dispatch Coordinator to maximize utilization of internal and field resources by dispatching service requests as they arrive through phone, email, or other channels.

You will schedule remote and field technicians, assign tickets, escalate issues as needed, and maintain clear communication with customers about incident progress and outages. This fully remote role offers growth in a fast-paced MSP environment.