Remote IT Dispatch and Resource Coordinator

CyberSheath Services; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

CyberSheath Services International LLC is seeking a Service Dispatch Coordinator for a fully remote role in the United States. You will manage daily dispatch of service requests, coordinate schedules for remote and field technicians, and act as the main point of contact for clients while ensuring SLA adherence.

Ideal candidates have 1–3 years in customer service and experience in a Managed Services setting, with strong communication and organizational skills for a fast-paced environment.

Qualifications

• Excellent customer service skills including telephone communication and active listening.
• Experience in a Managed Services environment with IT support tools and methods.
• Ability to assign appropriate technical resources to issues.
• Positive, self-motivated, and able to work in a fast-moving environment.
• Strong teamwork and effective communication.
• 1–3 years of customer service experience.

Responsibilities

• Coordinate schedules of remote and field technical resources.
• Create and assign service requests received by phone, email, or other channels.
• Escalate tickets related to desktop and network issues.
• Organize technician schedules for efficiency and productivity.
• Maintain communication with customers about incident progress and outages.
• Act as primary contact for clients for all service requests.
• Monitor open tickets and escalate as needed to meet SLAs.
• Report IT resource utilization and task completion to the relevant teams.
• Ensure prompt time and expense entries; assist end-users where applicable.
• Other duties as assigned.

Skills

Customer service

Managed Services

Resource matching

Team communication

Typing speed

Job description

CyberSheath Services International LLC is seeking a Service Dispatch Coordinator for a fully remote role in the United States. You will manage daily dispatch of service requests, coordinate schedules for remote and field technicians, and act as the main point of contact for clients while ensuring SLA adherence.

Ideal candidates have 1–3 years in customer service and experience in a Managed Services setting, with strong communication and organizational skills for a fast-paced environment.