Service Dispatch Coordinator (Fully Remote)

CyberSheath Services International LLC; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

CyberSheath Services International LLC is seeking a Dispatch Coordinator in the United States to maximize utilization of technical resources by routing service requests efficiently.

You will monitor incoming client requests, assign them to the right teams, coordinate schedules for remote and field technicians, and escalate issues as needed to meet SLAs.

Excellent customer service and communication skills are required, with 1-3 years in managed services and experience using support tools.

Qualifications

• Excellent customer service and communication skills.
• 1-3 years experience in managed services or MSP environments with support tools.

Responsibilities

• Dispatch service requests to maximize utilization of technical resources.
• Monitor and manage incoming client requests and assign them appropriately.
• Coordinate schedules of remote and field technical resources and escalate issues.
• Act as client point of contact and ensure service tickets meet SLAs.

Skills

Excellent customer service

Strong communication

Ticket routing/dispatching

Job description

• Responsible for daily dispatch of service requests to maximize utilization of technical resources.
• Monitor and manage incoming client requests and assign them appropriately.
• Coordinate schedules of remote and field technical resources and escalate issues.
• Act as client point of contact and ensure service tickets meet SLAs.

Required Experience:

• Excellent customer service and communication skills.
• Prior Managed Services experience with support tools and 1-3 years customer service.

CyberSheath Services International LLC

CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on cybersecurity for the Defense Industrial Base. We are a fast-growing, self-motivated team that values out-of-the-box thinking and wearing many hats.