Remote Dispatch Coordinator — Telecom Field Ops

Race Communications; Lancaster (CA); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Company-paid medical and dental ins.?

Paid time off

11 paid holidays

401k matching (4%)

Free fiber internet service

Growth opportunities

Job summary

Race Communications in California is seeking a Dispatcher to coordinate field service deployment, schedule technicians, and optimize routes while maintaining accurate records and ensuring safety compliance. The role focuses on timely information flow to customers and teams, with remote work from home and occasional travel to Race offices.

The ideal candidate has 1–2 years in dispatch, familiarity with Salesforce, dispatch software, and the ability to read maps.

Qualifications

• Eligibility for US Employment without sponsorship.
• Minimum of 18 years of age.
• High School Diploma or GED or equivalent combination of education and experience is required.
• Minimum of 1-2 years’ experience in dispatch operations, preferably in the telecom industry.
• Minimum of 1-2 years’ Salesforce or equivalent required.
• Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required.
• Understanding of safety regulations and industry best practices related to field service operations and logistics management required.
• Proven geographical knowledge of service area and ability to read maps required.
• Ability to work flexible hours, including evenings and weekends, as scheduled.
• Must be able to type 40 words per minute.
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Responsibilities

• Service Request Management: Receives incoming service requests from customers.
• Assigns appropriate technicians based on skills, availability, and location.
• Monitors technician status and keeps customers informed of ETA and service updates.
• Maintains accurate records of service calls, including details and technician information.
• Service Call Monitoring and Resolution: Monitors service calls to ensure timely resolution and escalates issues as needed.
• Coordinates with other departments to meet service level agreements.
• Maintains records of technician availability and adjusts schedules when necessary.
• Dispatch Operations and Administration: Performs administrative tasks related to dispatch operations (data entry, filing, report generation).
• Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service.
• Continuous Improvement: Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction.
• Work Schedule and Availability: Ability to work flexible hours, including evenings and weekends, as scheduled.
• Other duties as necessary may include but are not limited to: training, meetings, cross-training, and general tasks.

Skills

English Proficiency

Spanish (Desirable)

Education

High School Diploma or GED

Tools

Salesforce

Dispatch software

Job description

Race Communications in California is seeking a Dispatcher to coordinate field service deployment, schedule technicians, and optimize routes while maintaining accurate records and ensuring safety compliance. The role focuses on timely information flow to customers and teams, with remote work from home and occasional travel to Race offices.

The ideal candidate has 1–2 years in dispatch, familiarity with Salesforce, dispatch software, and the ability to read maps.