Dispatcher 3 - Tehachapi, CA

Race Communications; Yuba City (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

100% Employer-Paid medical, dental, and vision insurance

401(k) with 100% company match up to 4%

Generous Paid Time Off (PTO), including birthday

Free high-speed internet and phone service

Job summary

A leading telecom provider in Yuba City, CA is seeking a Dispatcher to coordinate field service personnel and manage service requests. The role involves scheduling, routing, and monitoring service calls, ensuring timely and efficient resolutions while maintaining accurate records. Candidates should have a high school diploma, at least 1–2 years of dispatch experience, and familiarity with dispatch software. The company offers generous benefits including medical insurance and a 401(k) match. This is an entry-level, full-time position.

Qualifications

• Eligibility for US employment without sponsorship.
• Minimum of 1–2 years' experience in dispatch operations, preferably in telecom.
• Familiarity with dispatching best practices.

Responsibilities

• Coordinate service requests and assign technicians.
• Monitor service calls for timely resolution.
• Ensure compliance with company policies.

Skills

Dispatch operations experience

Salesforce or equivalent proficiency

Communication skills in English

Geographical knowledge and map reading

Flexibility to work evenings/weekends

Typing speed of 40 WPM

Bilingual in Spanish (desirable)

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Base pay range

$18.00/yr - $24.00/yr

Location and Department

Department: Customer Support
Location: Onsite: Tehachapi, CA.
Location Status: Work will be primarily performed onsite in our office. Occasional travel to and work from other Race offices or other off‑site locations may be required.
Comp: $18 to $24 USD per hour

About Us

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non‑profit community advocacy groups, we build next‑generation fiber infrastructure where others won’t, serving over 30 communities across the state.
Working for Race means being dedicated to bringing cutting‑edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary

The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real‑time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.

Qualifications & Experience

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is required
• Minimum of 1–2 years’ experience in dispatch operations, preferably in the telecom industry
• Minimum of 1–2 years’ Salesforce or equivalent required
• Familiarity with dispatching best practices, with hands‑on experience using dispatch software and tools to optimize operations required
• Understanding of safety regulations and industry best practices related to field service operations and logistics management required
• Proven geographical knowledge of service area and ability to read maps required
• Ability to work flexible hours, including evenings and weekends, as scheduled
• Must be able to type 40 words per minute
• Effective communication in English (speaking, reading, writing, comprehension)
• Proficiency in Spanish language desirable

Essential Duties and Responsibilities

Service Request Management

• Receives incoming service requests from customers
• Assigns appropriate technicians based on skills, availability, and location
• Monitors technician status and keeps customers informed of ETA and service updates
• Maintains accurate records of service calls, including details and technician information

Service Call Monitoring and Resolution

• Monitors service calls to ensure timely resolution and escalates issues as needed
• Coordinates with other departments to meet service level agreements
• Maintains records of technician availability and adjusts schedules when necessary

Dispatch Operations and Administration

• Performs administrative tasks related to dispatch operations (data entry, filing, report generation)
• Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service

Continuous Improvement

• Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction

Work Schedule and Availability

• Ability to work flexible hours, including evenings and weekends, as scheduled

Other Duties

• Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
• Be available to participate in internal or external meetings, special functions, and professional development opportunities
• Cross‑train and share knowledge with other team members
• Support routine tasks
• Maintain a professional appearance, hygiene, and demeanor
• Perform other related duties as assigned by management

Benefits

• Incredible Benefits: 100% Employer‑Paid premiums for medical, dental, vision, and life insurance
• Invest in Your Future: 401(k) with a 100% company match up to 4%
• Time to Recharge: Generous Paid Time Off (PTO), including your birthday
• Stay Connected: Free Race high‑speed internet and phone service where available

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting

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