Remote Dispatch Coordinator, Legal Services

ABC Legal Services; Fulton (MS); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp;

Dependent Care Flexible Spending

Job summary

ABC Legal Services is hiring a Dispatch Coordinator to ensure timely delivery and completion of service of process jobs. The role requires coordinating with servers and internal teams in a remote-capable setup based in Mississippi, with a strong emphasis on communication, organization, and data-driven decision making.

You will monitor queues, assign servers, resolve data gaps, and report on trends to improve throughput and accuracy.

Qualifications

• 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role.
• Strong organizational skills with the ability to manage high-volume tasks and shifting priorities.
• Excellent verbal and written communication skills.
• Ability to analyze information, identify roadblocks, and escalate issues appropriately.
• Comfortable navigating digital tools, internal platforms, and map-based systems.
• Proven ability to work independently while contributing to team goals.

Responsibilities

• Monitor skye (internal application) task board to identify aging unclaimed jobs.
• Identify a server to claim the job by reaching out to the primary server and nearby servers using skye, maps, and texts/calls.
• Identify jobs unable to be claimed due to missing customer information and gaps in data.
• Resolve issues and escalate to teams as needed.
• Monitor and report trends in stuck jobs and escalations.
• Review unclaimed zip codes and coordinate with servers and recruiters to cover areas.
• Notify recruiter of locations needing additional coverage due to volume or performance issues.

Skills

Dispatch coordination

High-volume task management

Verbal and written communication

Independent work with team goals

Tools

Skye

Maps/navigation tools

Job description

ABC Legal Services is hiring a Dispatch Coordinator to ensure timely delivery and completion of service of process jobs. The role requires coordinating with servers and internal teams in a remote-capable setup based in Mississippi, with a strong emphasis on communication, organization, and data-driven decision making.

You will monitor queues, assign servers, resolve data gaps, and report on trends to improve throughput and accuracy.