Remote Dispatch Coordinator - Central Time Zone

Crane NXT, Co.; Northern (KY); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

Flexible work environments

Medical, dental, & vision insurance

401K with Company contribution

Generous paid time off

Tuition assistance

Community involvement and volunteering

Job summary

Crane Payment Innovations (CPI), a Crane NXT company, is seeking a Dispatch Coordinator to plan and execute daily and weekly service routes for CPI’s technicians. This REMOTE role operates in the Central Time Zone with hours 7:00 AM–4:00 PM CST, Monday–Friday, with weekend rotation.

You will own route construction, balance reactive work with preventive maintenance, and collaborate across service managers and disciplines to resolve escalations.

Qualifications

• High School diploma or equivalent required.
• 2–4 years of dispatch, routing, scheduling, or field service operations experience.
• Experience in a high-volume or time-sensitive operational environment.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Excel and comfort with scheduling tools and data.
• Ability to learn and apply operational rules and service models.

Responsibilities

• Own route construction of technician routes for assigned branches.
• Balance reactive service work and scheduled preventive maintenance.
• Apply service level prioritization rules when assigning work for national and regional accounts.
• Monitor and adjust routes to maintain efficiency and workload balance.
• Partner with Service Managers, Dispatch Leadership, and cross-functional teams to resolve escalations.
• Maintain clear documentation and end-of-shift handoff communication.

Skills

Dispatch experience

Routing & scheduling

Time management

Excel proficiency

Remote work

Education

High School diploma

Tools

Microsoft Excel

Scheduling software

Job description

Crane Payment Innovations (CPI), a Crane NXT company, is seeking a Dispatch Coordinator to plan and execute daily and weekly service routes for CPI’s technicians. This REMOTE role operates in the Central Time Zone with hours 7:00 AM–4:00 PM CST, Monday–Friday, with weekend rotation.

You will own route construction, balance reactive work with preventive maintenance, and collaborate across service managers and disciplines to resolve escalations.