Dispatch Operations Agent

Crane Payment Innovations Inc.; Prospect, Northern (CT, KY); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401K with Company contribution

Generous paid time off

Job summary

Crane Payment Innovations is seeking a Dispatch Coordinator to plan and execute daily and weekly service routes for CPI’s field operations. This remote role, located in the Central Time Zone, supports technicians by ensuring efficient routing, meeting service level commitments, and accurate end‑of‑shift handoffs.

You will work in a high‑volume, time‑sensitive environment, balance reactive work with preventive maintenance, and apply routing rules across national and regional accounts.

Qualifications

• High School diploma or equivalent required.
• 2–4 years of dispatch, routing, scheduling, or field service operations.
• Experience in high‑volume, time‑sensitive environments.
• Strong organizational and time‑management skills.
• Proficiency in Microsoft Excel and scheduling tools.
• Ability to learn and apply operational rules and service models.

Responsibilities

• Own route construction of technician routes for assigned branches.
• Balance reactive service work and scheduled preventive maintenance.
• Apply service level prioritization rules when assigning work for national and regional accounts.
• Monitor and adjust routes to maintain efficiency and workload balance.
• Partner with Service Managers, Dispatch Leadership, and cross‑functional teams to resolve escalations.
• Maintain clear documentation and end‑of‑shift handoff communication.

Skills

Dispatch experience

Time management

Organizational skills

Communication skills

Independent work

Education

High School diploma or equivalent

Tools

Excel

Job description

Have you ever used the self-checkout in a Wal-Mart, Target or Home Depot? Played the slots at Rivers Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

ROLE SUMMARY

The Dispatch Coordinator is responsible for the planning, execution, and integrity of daily and weekly service routes across assigned branches. This role directly supports CPI’s service delivery by ensuring technicians are efficiently routed, service level commitments are met, and preventive maintenance and inspection work is executed accurately and on time. Dispatch Coordinators operate in a fast‑paced, high‑volume environment and are expected to take ownership of routing outcomes, apply scheduling rules consistently, and make sound operational decisions within defined guidelines. Training is provided on CPI systems, tools, and service models. This position is REMOTE but must be in the CENTRAL TIME ZONE. The hour's for this position is Monday thru Friday from 7:00 AM to 4:00 PM CST. Every 3 weeks the Dispatch Operations Agent will need to work a Saturday or Sunday and have another day off during the week.

KEY RESPONSIBILITIES

• Own route construction of technician routes for assigned branches
• Balance reactive service work and scheduled preventive maintenance
• Apply service level prioritization rules when assigning work for national and regional accounts
• Monitor and adjust routes to maintain efficiency and workload balance
• Partner with Service Managers, Dispatch Leadership, and cross‑functional teams to resolve escalations
• Maintain clear documentation and end‑of‑shift handoff communication

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• Technicians begin each workday with complete and accurate routes
• Service level commitments are met with minimal disruption
• Workloads are balanced to avoid backlogs and last‑minute escalations
• Routing decisions are well‑documented and clearly communicated
• Dispatch operations run smoothly across weekdays and weekends

Qualifications and Requirements

• High School diploma or equivalent required
• 2–4 years of experience in dispatch, routing, scheduling, or field service operations
• Experience working in a high‑volume or time‑sensitive operational environment
• Strong organizational and time‑management skills
• Proficiency in Microsoft Excel and comfort working with scheduling tools and data
• Ability to learn and apply operational rules and service models

SKILLS AND ATTRIBUTES

• Strong attention to detail and accuracy
• Ability to manage multiple priorities simultaneously
• Sound judgment when making routing and scheduling decisions
• Clear and professional communication skills
• Ability to work independently in a remote environment
• Comfortable working within structured processes while adapting to real‑time changes

WHAT WE’RE OFFERING

• Flexible work environments
• Compensation: $40,000-$46,000
• Defined career growth plans with opportunities to go outside of your “comfort zone”
• Generous paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Discounts for childcare
• Tuition assistance
• Community involvement and volunteering events

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

#CPI #LI-DS1 #LI-REMOTE