Remote Dispatch Operations Agent - Route Planning & Scheduling

Crane Payment Innovations Inc.; Prospect, Northern (CT, KY); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401K with Company contribution

Generous paid time off

Job summary

Crane Payment Innovations is seeking a Dispatch Coordinator to plan and execute daily and weekly service routes for CPI’s field operations. This remote role, located in the Central Time Zone, supports technicians by ensuring efficient routing, meeting service level commitments, and accurate end‑of‑shift handoffs.

You will work in a high‑volume, time‑sensitive environment, balance reactive work with preventive maintenance, and apply routing rules across national and regional accounts.

Qualifications

• High School diploma or equivalent required.
• 2–4 years of dispatch, routing, scheduling, or field service operations.
• Experience in high‑volume, time‑sensitive environments.
• Strong organizational and time‑management skills.
• Proficiency in Microsoft Excel and scheduling tools.
• Ability to learn and apply operational rules and service models.

Responsibilities

• Own route construction of technician routes for assigned branches.
• Balance reactive service work and scheduled preventive maintenance.
• Apply service level prioritization rules when assigning work for national and regional accounts.
• Monitor and adjust routes to maintain efficiency and workload balance.
• Partner with Service Managers, Dispatch Leadership, and cross‑functional teams to resolve escalations.
• Maintain clear documentation and end‑of‑shift handoff communication.

Skills

Dispatch experience

Time management

Organizational skills

Communication skills

Independent work

Education

High School diploma or equivalent

Tools

Excel

Job description

Crane Payment Innovations is seeking a Dispatch Coordinator to plan and execute daily and weekly service routes for CPI’s field operations. This remote role, located in the Central Time Zone, supports technicians by ensuring efficient routing, meeting service level commitments, and accurate end‑of‑shift handoffs.

You will work in a high‑volume, time‑sensitive environment, balance reactive work with preventive maintenance, and apply routing rules across national and regional accounts.