Remote Disney Vacation Planner & Concierge

Enchanted Horizons Travel; Cedar Rapids (IA); Remote; USD 42,000 - 61,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks

Professional growth

Community of travelers

Job summary

Enchanted Horizons Travel Agency USA is seeking a Remote Disney Vacation Specialist to guide clients through every stage of their journey, from initial planning to a safe return home. In this remote role, you will answer questions, assist with bookings and changes, and provide accurate information with empathy and professionalism to ensure a seamless, memorable Disney vacation experience.

You will work with a supportive team, enjoy flexible hours, and access exclusive travel perks while helping

Qualifications

• Excellent communication skills—both written and verbal.
• Background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Strong communication

Customer service

Attention to detail

Tech-savvy

Passion for travel

Job description

Enchanted Horizons Travel Agency USA is seeking a Remote Disney Vacation Specialist to guide clients through every stage of their journey, from initial planning to a safe return home. In this remote role, you will answer questions, assist with bookings and changes, and provide accurate information with empathy and professionalism to ensure a seamless, memorable Disney vacation experience.

You will work with a supportive team, enjoy flexible hours, and access exclusive travel perks while helping