Remote Disney Vacation Planner & Concierge

Enchanted Horizons Travel; Indianapolis (IN); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks

Professional training

Community of travelers

Job summary

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist to guide clients from planning through return, ensuring a smooth, joyful experience.

You will handle inquiries, bookings, changes, cancellations, and updates across channels, provide current destination information, and resolve issues with care and professionalism. This full-time remote role offers flexible hours and access to exclusive travel perks and ongoing training.

Qualifications

• Experience in customer service, preferably travel or hospitality.
• Excellent written and verbal communication.
• Detail-oriented and proactive.
• Ability to learn new booking tools quickly.
• Passion for travel and helping others.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with bookings, changes, cancellations, and special requests.
• Provide up-to-date travel information and documentation requirements.
• Follow up with clients to confirm plans and collect feedback.
• Handle concerns with empathy and timely resolution.

Skills

Communication skills

Customer service

Travel knowledge

Attention to detail

Organizational skills

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist to guide clients from planning through return, ensuring a smooth, joyful experience.

You will handle inquiries, bookings, changes, cancellations, and updates across channels, provide current destination information, and resolve issues with care and professionalism. This full-time remote role offers flexible hours and access to exclusive travel perks and ongoing training.