Remote Disaster Assistance Specialist

Lehighbar; McAllen (TX); Remote; USD 30,000 - 42,000; Full time

Job summary

Maximus is seeking Customer Service Representatives to support FEMA disaster assistance programs. This remote role requires residing within 75 miles of McAllen, TX, and picking up equipment at the McAllen office.

You will handle calls, collect information, and input data while ensuring confidentiality and quality metrics. The position supports survivors of natural disasters, with eight-hour shifts, five days a week, including weekends.

Qualifications

• High School Diploma or GED required.
• 6+ months of customer service/secretarial/telemarketing experience.
• Able to pass a federal background check.
• Proficient with MS Office.
• Willing to work nights and weekends, overtime and holidays as needed.
• Experience with call center telephony equipment.
• Must be US Citizen and reside in contiguous US.
• Able to type a minimum of 20 WPM.
• Must speak/read English clearly and professionally.

Responsibilities

• Answer calls and input data into systems.
• Collect information from customers and clients.
• Enter data into the central database and maintain it.
• Review data for accuracy and prepare source data for entry.
• Meet QA and other performance metrics.
• Track and document inquiries using the applicable systems.

Skills

Customer service

Interpersonal skills

Typing 20 WPM

English fluency

US Citizenship

Education

High School Diploma or GED

Tools

Call center telephony

MS Office

Job description

Maximus is seeking Customer Service Representatives to support FEMA disaster assistance programs. This remote role requires residing within 75 miles of McAllen, TX, and picking up equipment at the McAllen office.

You will handle calls, collect information, and input data while ensuring confidentiality and quality metrics. The position supports survivors of natural disasters, with eight-hour shifts, five days a week, including weekends.