Remote FEMA Call Center Associate

Maximus; United States; Remote; USD 18,184 - 25,898; Full time

Job summary

Maximus is seeking Customer Service Representatives to support FEMA, handling calls and processing disaster assistance applications from survivors within a designated US region. This is a Remote - Work at Home role, but you must live within 75 miles of Oklahoma City, OK and be able to pick up equipment at our office there.

You will work an eight-hour shift, five days a week, within 6:30 AM to 2:30 AM EST, including weekends.

Qualifications

• High School Diploma or GED required.
• At least six (6) months of customer service/secretarial/telemarketing experience required.
• Ability to speak and read English clearly, professionally, and fluently.
• Ability to type a minimum of 20 WPM.
• Ability to comply with moderate computer usage.
• Ability to work nights and weekends, as well as overtime and/or holidays as needed.
• Experience with and/or ability to use call center telephony equipment.

Responsibilities

• Collect information from customers and clients
• Enter data into the central database
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Retrieve data as requested
• Maintain and update the database system as necessary
• Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries
• Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
• Attention to detail, ability to multitask is required
• Meet Quality Assurance (QA) and other key performance metrics
• Track and document all inquiries using the applicable systems
• Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
• Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

Skills

Customer service

Data entry

Call center experience

Education

High School Diploma or GED

Tools

MS Office

Job description

Maximus is seeking Customer Service Representatives to support FEMA, handling calls and processing disaster assistance applications from survivors within a designated US region. This is a Remote - Work at Home role, but you must live within 75 miles of Oklahoma City, OK and be able to pick up equipment at our office there.

You will work an eight-hour shift, five days a week, within 6:30 AM to 2:30 AM EST, including weekends.