Temporary Remote Disaster Assistance Agent

Honner; Oklahoma City (OK); Remote; USD 20,664 - 26,174; Full time

Job summary

Maximus seeks Customer Service Representatives to support FEMA disaster relief efforts. The role is remote but requires residence within 75 miles of Oklahoma City, with equipment pickup at the OKC office. Duties include data entry, answering calls, and handling inquiries with confidentiality.

Candidates should have a High School diploma or GED and at least 6 months in customer service, typing 20 WPM, and proficiency with MS Office. Availability includes nights and weekends.

Qualifications

• High School diploma or GED required.
• At least 6 months of customer service/secretarial/telemarketing experience.
• Ability to type at least 20 words per minute and use MS Office.
• Ability to work nights, weekends, overtime; US citizenship required.

Responsibilities

• Collect information from customers and clients.
• Enter data into the central database and verify accuracy.
• Respond to inquiries and route as appropriate while maintaining confidentiality.
• Handle calls and basic inquiries during 8-hour shifts, 5 days a week.

Skills

Interpersonal skills

Multitasking

Typing 20 WPM

English fluency

Education

High School Diploma or GED

Tools

MS Office

Call center telephony equipment

Job description

Maximus seeks Customer Service Representatives to support FEMA disaster relief efforts. The role is remote but requires residence within 75 miles of Oklahoma City, with equipment pickup at the OKC office. Duties include data entry, answering calls, and handling inquiries with confidentiality.

Candidates should have a High School diploma or GED and at least 6 months in customer service, typing 20 WPM, and proficiency with MS Office. Availability includes nights and weekends.