Remote Director, Patient Experience (Obesity & Related)

Ladders; United States; Remote; USD 184,000 - 249,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company contributions

Discretionary annual bonus program

Stock-based long-term incentives

Flexible time-off & work model

Job summary

Ladders is seeking a Director, Patient Experience US Obesity and Related Conditions, remote, to shape strategies across onboarding, persistence, education, and community engagement. The role partners with marketing, field teams, corporate affairs, and patient advocacy to deliver connected journeys that align with brand goals.

The leader translates patient insights into programs spanning multiple touchpoints, guiding a high-impact portfolio and driving cross-functional collaboration and strategic

Qualifications

• Doctorate with 2+ years of relevant experience, or Master's with 4+ years, or Bachelor's with 6+ years, or Associate's with 10+ years, or HS diploma with 12+ years in marketing or business.
• Demonstrated success leading patient experience or engagement programs; experience designing patient journeys across multiple touchpoints.
• Familiarity with HCP promotion, corporate affairs, and patient advocacy.
• Strong leadership and strategic planning skills.

Responsibilities

• Set the patient experience strategy and integrate direct-to-patient pathways into the patient journey.
• Define priorities for onboarding, persistence, and community engagement.
• Translate patient needs into connected programs aligned with brand experience.
• Identify journey gaps in collaboration with relevant teams.
• Establish community engagement models with Corporate Affairs and Patient Advocacy.
• Coordinate patient education and training with HCP and field teams.
• Lead the Patient Experience team and guide budget planning.

Skills

Patient experience

Journey design

Cross-functional collaboration

Strategic planning

Education

Doctorate degree

Master's degree

Bachelor's degree

Associate's degree

High school diploma

Job description

Ladders is seeking a Director, Patient Experience US Obesity and Related Conditions, remote, to shape strategies across onboarding, persistence, education, and community engagement. The role partners with marketing, field teams, corporate affairs, and patient advocacy to deliver connected journeys that align with brand goals.

The leader translates patient insights into programs spanning multiple touchpoints, guiding a high-impact portfolio and driving cross-functional collaboration and strategic