Director, Patient Experience—Obesity & Related Conditions

Amgen Inc.; United States; Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Discretionary bonus

Stock-based incentives

Flexible work model

Job summary

Amgen Inc. is seeking a Director of Patient Experience to lead a connected patient journey from onboarding to ongoing support and community engagement.

You will partner with the Direct to Patient (DTP) team to integrate relevant pathways and touchpoints into the overall patient experience, while aligning with HCP Promotion, Corporate Affairs, Patient Advocacy, and field teams. The role emphasizes strategy, leadership, and cross-functional collaboration across medical, legal, regulatory, and

Qualifications

• Doctorate, Master’s, Bachelor’s, Associate, or High School with marketing/sales experience in a commercial organization.
• Experience leading patient experience, engagement, or consumer health programs.
• Experience partnering with cross-functional teams including Corporate Affairs, Advocacy, and Sales Training.

Responsibilities

• Define a connected patient experience strategy across care, onboarding, persistence, and community engagement.
• Lead DTP integration to align pathways and touchpoints with patient experience.
• Collaborate with Corporate Affairs, Patient Advocacy, and HCP Promotion to coordinate programs and advocacy.
• Align patient- and physician-facing initiatives with brand priorities and regulatory requirements.
• Build and lead the Patient Experience team, manage budget, and establish metrics.

Skills

Team leadership

Strategic planning

Cross-functional collaboration

Healthcare marketing

Education

Doctorate + 2 years marketing experience

Master's degree + 4 years marketing experience

Bachelor's degree + 6 years marketing experience

Associate's degree + 10 years marketing experience

High school diploma + 12 years marketing experience

Tools

N/A

Job description

Amgen Inc. is seeking a Director of Patient Experience to lead a connected patient journey from onboarding to ongoing support and community engagement.

You will partner with the Direct to Patient (DTP) team to integrate relevant pathways and touchpoints into the overall patient experience, while aligning with HCP Promotion, Corporate Affairs, Patient Advocacy, and field teams. The role emphasizes strategy, leadership, and cross-functional collaboration across medical, legal, regulatory, and