Director, Patient Experience: Obesity & Related Conditions

BioSpace; Washington (District of Columbia); On-site; USD 180,000 - 240,000; Full time

Job summary

Amgen in Washington, DC seeks a Director, Patient Experience to lead strategy across the patient journey, including onboarding, persistence, patient stories, and community engagement. You will partner with the DTP team to integrate pathways and touchpoints into the overall experience, aligning with HCP Promotion, Corporate Affairs, Patient Advocacy, and field training.

The role requires building a connected patient experience, establishing a patient community with advocacy teams, and ensuring

Qualifications

• Doctorate degree and 2 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR
• Master's degree and 4 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR
• Bachelor's degree and 6 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR
• Associate's degree and 10 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR
• High school diploma / GED and 12 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization.

Responsibilities

• Set the patient experience strategy across the patient journey and partner with the DTP team to integrate relevant DTP pathways and touchpoints into that experience.
• Define priorities and principles for point-of-care, onboarding, persistence, patient stories, loyalty, and community engagement.
• Translate patient and caregiver needs into connected programs that are timely, useful, and aligned to the broader brand experience.
• Identify journey gaps and opportunities in partnership with Consumer, HCP, DTP, and relevant patient support teams.
• Partner with Corporate Affairs and Patient Advocacy to establish the community, ambassador, and influencer approach.
• Define the purpose, operating model, partner roles, and engagement principles for community development.
• Ensure patient stories and community activity are developed with appropriate patient-centered practices and cross-functional input.
• Align patient community and advocacy opportunities with brand priorities while maintaining clear roles for Commercial, Corporate Affairs, and Advocacy.
• Coordinate with HCP Promotion to ensure patient experience tactics are aligned with physician needs and HCP promotional plans.
• Ensure patient education and training are coordinated across physicians, field teams, and Sales Training.
• Partner with HCP and field stakeholders to define practical handoffs, materials, timing, and education requirements.
• Maintain a connected view of the patient and physician experience while respecting functional responsibilities and review requirements.
• Partner with the DTP team, which owns DTP strategy and execution, to connect relevant DTP pathways and touchpoints to the patient experience.
• Coordinate with Consumer, HCP, digital, access, Medical, Legal, Regulatory, Patient Advocacy, Corporate Affairs, Sales Training, and other partners to align patient experience handoffs and requirements.
• Set clear ownership, decision rights, and working processes across teams and agency partners.
• Lead and develop the Patient Experience team, setting priorities, expectations, and development goals.
• Guide budget and resource planning for patient experience programs in partnership with Consumer Director and DTP team
• Establish measures for patient experience work and use feedback, engagement, and performance learning to improve the journey.
• Communicate strategy, progress, decisions, and risks to senior leaders and cross-functional stakeholders.

Skills

Strategic leadership

Cross-functional influence

Patient experience

Team leadership

Communication

Education

Doctorate degree

Master's degree

Bachelor's degree

Associate's degree

High school diploma

Job description

Amgen in Washington, DC seeks a Director, Patient Experience to lead strategy across the patient journey, including onboarding, persistence, patient stories, and community engagement. You will partner with the DTP team to integrate pathways and touchpoints into the overall experience, aligning with HCP Promotion, Corporate Affairs, Patient Advocacy, and field training.

The role requires building a connected patient experience, establishing a patient community with advocacy teams, and ensuring