Director, Patient Experience – Obesity & Related Conditions

Amgen; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

Amgen seeks a Director, Patient Experience to lead strategy across the patient journey, from point-of-care to community engagement. You will partner with the DTP team to weave DTP touchpoints into the overall experience, aligning with HCP Promotion, Corporate Affairs, patient advocacy, and field teams.

You will drive priorities, measure impact, and mentor the Patient Experience team, ensuring patient-centered practices and cross-functional alignment with brand goals.

Qualifications

• Doctorate, Master, Bachelor, Associate, or High School with marketing/business experience in roles aligned with Marketing/Sales
• Experience leading patient experience or consumer health programs
• Experience designing patient journeys across touchpoints with cross-functional teams
• Strong leadership, strategic planning, and cross-functional influence skills

Responsibilities

• Set the patient experience strategy across the journey and partner with DTP to integrate pathways
• Define priorities for point-of-care, onboarding, persistence, patient stories, loyalty and community engagement
• Translate patient needs into connected programs aligned to the brand experience
• Identify journey gaps with Consumer, HCP, DTP, and patient support teams
• Partner with Corporate Affairs and Patient Advocacy to establish community and ambassador approaches
• Coordinate with HCP Promotion to align patient experience tactics with physician needs
• Lead the Patient Experience team and manage budgets and measures for program improvements

Skills

Strategic planning

Cross-functional leadership

Stakeholder management

Education

Doctorate degree + 2 years related exp

Master's degree + 4 years related exp

Bachelor's degree + 6 years related exp

Associate's degree + 10 years related exp

High school diploma + 12 years related exp

Job description

Amgen seeks a Director, Patient Experience to lead strategy across the patient journey, from point-of-care to community engagement. You will partner with the DTP team to weave DTP touchpoints into the overall experience, aligning with HCP Promotion, Corporate Affairs, patient advocacy, and field teams.

You will drive priorities, measure impact, and mentor the Patient Experience team, ensuring patient-centered practices and cross-functional alignment with brand goals.