Director of Patient Experience, Obesity & Related Conditions

Amgen Inc.; Thousand Oaks (CA); On-site; USD 184,000 - 249,000; Full time

Job summary

Amgen Inc. in Thousand Oaks, CA seeks a Director, Patient Experience to lead strategy for a connected patient journey—across onboarding, persistence, patient stories, and community engagement.

You will partner with the DTP team to integrate touchpoints into the overall patient experience and align efforts with HCP Promotion, Corporate Affairs, Patient Advocacy, and Sales Training. You will define priorities for point-of-care, onboarding, loyalty, and community initiatives, translating patient

Qualifications

• Demonstrated success leading patient experience, patient engagement, patient support, or consumer health programs.
• Experience designing patient journeys across point of care, onboarding, persistence, or Direct-to-Patient pathways.
• Experience partnering with HCP Promotion, Corporate Affairs, Patient Advocacy, field teams, or Sales Training.
• Strong team leadership, strategic planning, and cross-functional influence skills.
• Pharmaceutical, healthcare, consumer health, or other regulated-industry experience preferred.

Responsibilities

• Set the patient experience strategy across the patient journey and integrate relevant DTP touchpoints.
• Define priorities for point-of-care, onboarding, persistence, patient stories, loyalty and community engagement.
• Translate patient and caregiver needs into connected programs aligned to the brand experience.
• Identify journey gaps and opportunities with Consumer, HCP, DTP, and patient support teams.
• Partner with Corporate Affairs and Patient Advocacy to establish community and ambassador approaches.
• Coordinate with HCP Promotion to align patient experience tactics with physician needs.
• Ensure patient education and training are coordinated across physicians, field teams, and Sales Training.
• Lead and develop the Patient Experience team and manage budget/resource planning.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Communication

Education

Doctorate with marketing exposure

Master's with marketing exposure

Bachelor's with marketing exposure

Associate's with marketing exposure

High school diploma with marketing exposure

Job description

Amgen Inc. in Thousand Oaks, CA seeks a Director, Patient Experience to lead strategy for a connected patient journey—across onboarding, persistence, patient stories, and community engagement.

You will partner with the DTP team to integrate touchpoints into the overall patient experience and align efforts with HCP Promotion, Corporate Affairs, Patient Advocacy, and Sales Training. You will define priorities for point-of-care, onboarding, loyalty, and community initiatives, translating patient