Remote Director of Operations — Multi-Location Leader

Swooped; United States; Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Retirement plan with employer match

Generous paid time off

Performance bonus up to 30%

Job summary

Swooped is seeking a Director of Operations to lead day-to-day operations across its studio network and corporate team. The role is remote in the United States with up to 80% travel, driving efficiency and consistency in processes, scorecards, and cadence.

You will oversee payroll, recruiting, facilities, call-center operations, inventory, vendor management, and compliance, partnering with executive leadership to scale to 40 locations and target EBITDA goals.

Qualifications

• Experience leading operations across multiple locations.
• Experience with payroll, recruiting and facilities management.
• Strong communication and accountability with metrics.
• Ability to travel up to 80% and work remotely near a U.S. airport.

Responsibilities

• Lead day-to-day operations across the studio network, corporate team, call center, scheduling, inventory, and warehouse functions.
• Oversee recruiting, performance management, talent reviews, and workforce planning, directly managing the People Lead.
• Establish and run scorecards, operating reviews, and weekly accountability cadences for studio partners, regional leaders, and corporate functions.
• Oversee payroll and back-office administration to ensure accurate, timely processing, including exceptions and corrections.
• Make facilities, vendor, and location expenditure decisions within established authority limits, communicating outcomes and business impact.
• Coordinate operational responses to labor, compliance, and legal matters by gathering facts, consulting qualified legal counsel as needed, and presenting clear recommendations and options to executive leadership.
• Identify recurring operational issues, resolve immediate concerns, and implement sustainable processes, owners, and metrics to prevent recurrence.
• Resolve routine operational matters independently while providing executive leadership with clear updates.
• Ensure every location maintains an active scorecard, a designated owner, and a consistent weekly review cadence operating independently of executive leadership.
• Maintain accurate inventory reconciliation, achieve call-center booking targets, reduce scheduling gaps, and ensure timely, error-free payroll execution.
• Manage active hiring funnels for open corporate and studio-partner roles while utilizing performance management to enhance team quality and consistency.
• Reduce employee and studio-partner turnover, stabilize underperforming locations against defined operating standards, and increase location profitability.
• Support new location launches on schedule, working toward a target of $20,000 in monthly profit per ramped location.
• Scale operating systems to support expansion from 25 to approximately 40 locations over three years while maintaining quality standards and contributing toward an annual EBITDA target of $7 million to $8 million across 40 or more locations.

Skills

Operations leadership

Payroll

Recruiting

Performance management

Facilities

Vendor management

Inventory

Scheduling

Call-center operations

AI tools

Tools

Automation tools

Job description

Swooped is seeking a Director of Operations to lead day-to-day operations across its studio network and corporate team. The role is remote in the United States with up to 80% travel, driving efficiency and consistency in processes, scorecards, and cadence.

You will oversee payroll, recruiting, facilities, call-center operations, inventory, vendor management, and compliance, partnering with executive leadership to scale to 40 locations and target EBITDA goals.