Remote Operations Manager — Global Strategic Accounts

Swooped; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health coverage

401(k) retirement plan with match

Paid time off

Equity eligibility

Performance bonus eligibility

Job summary

Swooped is seeking an Operations Manager, Global Strategic Accounts to oversee the day-to-day delivery of a large global enterprise account. This full-time, remote role leads a distributed team of Wellbeing Coordinators and directs contract Health Coaches across regions, ensuring quality, delivery, and alignment with the account strategy.

You will collaborate with the Program Manager, Account Director, and Director of Coaching Operations to translate roadmaps into regional delivery plans, manage

Qualifications

• Bachelor's degree from an accredited college or university.
• 5+ years in program or service delivery operations.
• 3+ years of direct people management experience.
• Ability to overlap with EMEA and APAC time zones.

Responsibilities

• Lead the global delivery team by hiring, onboarding, managing, and developing Wellbeing Coordinators, establishing clear expectations, providing regular feedback, and addressing performance concerns.
• Direct contract coaches day-to-day by setting program goals, defining success metrics, providing clear guidance on live events, and aligning coach activities with account strategy.
• Assign and schedule coaches across one-on-one coaching, live sessions, and fitness classes.
• Conduct regular team meetings and individual check-ins with coordinators and coaches.
• Manage workloads, coverage, and areas of specialty across multiple regions and time zones.
• Establish and uphold delivery standards for how events, outreach, and results are scheduled, tracked, and reported across all regions.
• Oversee the execution of campaigns, webinars, events, employee communications, coaching, and community activities.
• Translate program roadmaps into regional delivery plans, operational priorities, and measurable goals.
• Develop and maintain templates, checklists, playbooks, and operating procedures used by coordinators to prepare and run scheduled activities.
• Track team availability, coaching utilization, and upcoming delivery commitments to support capacity planning.
• Record delivered activities against contracted commitments and provide operational data for client reviews.
• Monitor regional performance across activity types, determine regional programming mix within the roadmap, and recommend roadmap adjustments when appropriate.
• Maintain operational trackers and coordinate access to internal and client systems with IT and Security teams.
• Manage day-to-day relationships and budgets for coaching vendors and contractors in partnership with People and Legal teams, ensuring work remains within contracted scope.
• Monitor service quality, participant feedback, and operational metrics, collaborating with internal leadership to resolve recurring issues and enhance delivery workflows.
• Exercise decision rights over coach and coordinator assignments, scheduling, regional programming mix, and delivery process changes, while escalating scope, budget, or headcount changes to the Account Director.

Skills

People management

Program delivery

Cross-region coordination

Time zone coordination

Education

Bachelor's degree

Job description

Swooped is seeking an Operations Manager, Global Strategic Accounts to oversee the day-to-day delivery of a large global enterprise account. This full-time, remote role leads a distributed team of Wellbeing Coordinators and directs contract Health Coaches across regions, ensuring quality, delivery, and alignment with the account strategy.

You will collaborate with the Program Manager, Account Director, and Director of Coaching Operations to translate roadmaps into regional delivery plans, manage