Remote Director of Delivery & Programs

DEPT®; United States; On-site; USD 138,000 - 160,000; Full time

Benefits offered by this job

Healthcare coverage

401k + match

PTO

Holidays

Parental leave

Job summary

DEPT® on the US West Coast is seeking a Director E&E, Delivery who will lead a multi-disciplinary client program and mentor a growing team of project managers. You will define processes, balance strategy with execution, and manage budgets and timelines while serving as the main client liaison.

This role requires 10+ years in project management within agencies, strong leadership, and experience with AI-enabled workflows; remote work within PST time zone is supported.

Qualifications

• 10+ years of project management experience in an advertising, creative agency, production studio, or related environment.
• 5+ years of program management experience.
• 7+ years experience managing an internal team and direct reports.
• Strong understanding of creative workflows across design, video, digital, social, and integrated campaigns.
• Experience with AI-enabled creative workflows or content production tools.
• Strong interpersonal, written and verbal communication skills.
• Excellent problem solving, organization, time management, and risk management skills.
• Experience leading digital transformation initiatives and client communication.

Responsibilities

• Define, manage and execute various types of creative projects for clients to maximize business objectives and profitability.
• Establish the operating model, communication, plan and tools for the program to ensure successful delivery.
• Directly manage creative project management team members with ongoing mentorship and career development.
• Coach team members on best practices and act as a partner to solve client challenges.
• Lead development and implementation of standardized creative processes and tools across the Delivery team.
• Oversee and deliver daily internal and client-facing status updates for engagements.
• Balance strategic and operational thinking with attention to detail and execution.
• Serve as the primary contact between clients and internal creative teams to ensure clear communication.
• Make resourcing recommendations and monitor team bandwidth and project health.

Skills

Project management

Program management

Team leadership

Client facing

Asana / Jira / Wrike

Tools

Asana

Monday.com

Wrike

Jira

Job description

DEPT® on the US West Coast is seeking a Director E&E, Delivery who will lead a multi-disciplinary client program and mentor a growing team of project managers. You will define processes, balance strategy with execution, and manage budgets and timelines while serving as the main client liaison.

This role requires 10+ years in project management within agencies, strong leadership, and experience with AI-enabled workflows; remote work within PST time zone is supported.