Remote Director of Delivery Excellence — Salesforce & Cloud

Thunder Inc.; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive benefits

Stock options

Mentorship & certifications

Remote work & flexible PTO

People-first policies

Job summary

Thunder Inc. is seeking a Director of Delivery Excellence to strengthen delivery across Salesforce, AWS, and emerging technologies, with a remote U.S. footprint. You will drive governance, standards and continuous improvement across the delivery lifecycle.

In this strategic role, you’ll embed in pivotal accounts, optimize performance, and shape an enterprise-wide operating model. Lead cross-functional teams and mentor delivery professionals to scale impact and profitability.

Qualifications

• 10+ years in technology consulting, systems integration or professional services, including Salesforce ecosystem delivery experience.
• 5+ years leading delivery operations, governance, delivery excellence or enterprise-scale process improvement.
• Deep understanding of the Salesforce implementation lifecycle, Agile/hybrid methods, project economics, risk and quality management.
• Demonstrated ability to step into complex, high-stakes enterprise environments to quickly stabilize performance, align stakeholders, and recover engagement momentum.
• Skilled at translating high-level business strategy into practical operational standards while adapting flexibly to real-world project dynamics.
• Proven ability to constructively challenge ineffective practices and influence senior executives, cross-functional partners, and delivery teams without direct authority.
• Track record of using delivery metrics and key performance indicators to guide decisions, optimize delivery quality, and protect project margin and profitability.
• Preferred: Salesforce certifications; PMP/Agile/Lean credentials; PSA/PPM experience; distributed delivery experience.

Responsibilities

• Embed in pivotal strategic accounts to evaluate delivery performance and establish action plans for long-term success.
• Lead cross-functional alignment during complex milestones, resolving scope, technical, or governance challenges to maintain momentum.
• Translate real-time execution insights into permanent, scalable operational enhancements across the organization.
• Define and maintain delivery methodologies, playbooks, templates and governance across the engagement lifecycle.
• Standardize project initiation, planning, risk escalation, quality gates and project closure, with flexibility for engagement complexity.
• Identify recurring delivery friction and lead practical cross-functional improvements.
• Establish delivery KPIs and dashboards covering project health, schedule/budget adherence, margin trends, utilization, quality and client outcomes.
• Partner with leaders on project health reviews, risk escalation and corrective actions.
• Embed retrospectives, lessons learned, reusable assets and quality improvements across Salesforce implementations.
• Enable teams to adopt delivery standards and tools; partner with People on capability gaps and manager support.
• Work with Finance, Resource Management, Sales and Capability leaders on delivery economics, staffing processes and sales-to-delivery handoffs.
• Assess tools, automation and Salesforce ecosystem practices that improve consistency and efficiency.

Skills

Delivery leadership

Salesforce delivery

Governance & process improvement

Stakeholder influence

Metrics & KPIs

Tools

Salesforce

Job description

Thunder Inc. is seeking a Director of Delivery Excellence to strengthen delivery across Salesforce, AWS, and emerging technologies, with a remote U.S. footprint. You will drive governance, standards and continuous improvement across the delivery lifecycle.

In this strategic role, you’ll embed in pivotal accounts, optimize performance, and shape an enterprise-wide operating model. Lead cross-functional teams and mentor delivery professionals to scale impact and profitability.