Remote Director, Commercial Transportation Claims

Reserv Claims Analysis, LLC; Atlanta (GA); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Generous PTO

Family leave policy

Job summary

Reserv Claims Analysis, LLC is seeking a Director of Commercial Transportation Claims to lead a team handling Trucking, Garage Keeper, Rideshare/TNC, and Delivery claims. You will leverage technology and data analytics to improve efficiency and outcomes while ensuring regulatory compliance and adherence to SLAs.

The role requires deep domain knowledge, senior leadership, and hands-on management of complex portfolios with a focus on quality, collaboration, and performance in a remote-first

Qualifications

• Leadership and growth-focused mindset for a remote team
• Expertise in commercial transportation claims including coverage and litigation
• Ability to review contracts and interpret policy language
• Comfort with technology-driven claims organizations and analytics

Responsibilities

• Manage a unit of Commercial Transportation claims professionals
• Achieve or exceed goals and overcome obstacles
• Implement best practices for claims handling across intake to recovery
• Monitor claims data to identify trends and drive process improvements
• Align team with client expectations and contractual SLAs
• Escalate and resolve complex claims
• Oversee reserving accuracy and adequacy
• Mitigate fraudulent claims and ensure regulatory compliance
• Foster teamwork, develop staff, and train for performance
• Collaborate with Account Management, Compliance, and Claims Operations
• Build relationships with policyholders, agents, brokers, and legal representatives
• Prepare and present claims reports, metrics, and loss mitigation guidance

Skills

Leadership

Analytics

Contract review

Communication

Remote management

Education

Bachelor's degree in insurance, business or related field

CPCU

AIC

JD (plus)

Tools

Claims management software

Job description

Reserv Claims Analysis, LLC is seeking a Director of Commercial Transportation Claims to lead a team handling Trucking, Garage Keeper, Rideshare/TNC, and Delivery claims. You will leverage technology and data analytics to improve efficiency and outcomes while ensuring regulatory compliance and adherence to SLAs.

The role requires deep domain knowledge, senior leadership, and hands-on management of complex portfolios with a focus on quality, collaboration, and performance in a remote-first