Remote Director, Commercial Lines Strategy & Operations

Insurance Office of America; Montclair (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and time off

Job summary

Insurance Office of America is seeking a Director, Commercial Lines to lead national Commercial Property & Casualty operations. The role focuses on driving workflow standardization, process optimization, and workforce planning to maximize client service and shareholder value.

The ideal candidate will have a 5–7+ year track record in large brokerages, active P&C license, and CPCU/CIC or equivalent. Remote or hybrid work options with potential on-site requirements for branch needs are described in

Qualifications

• Requires active Property & Casualty license and CPCU/CIC designation (or equivalent).
• 5–7+ years of Commercial Lines operational leadership in a large brokerage/agency.
• Strong expertise in agency operations, workflows, servicing models, and process optimization.

Responsibilities

• Develop and execute Commercial Lines strategy with leadership to improve operations and performance.
• Identify operational challenges and implement scalable efficiency improvements.
• Standardize workflows and best practices across the organization.

Skills

Leadership

Strategic thinking

Communication

Change management

Education

Active P&C License

CPCU/CIC designation

Tools

EPIC

Job description

Insurance Office of America is seeking a Director, Commercial Lines to lead national Commercial Property & Casualty operations. The role focuses on driving workflow standardization, process optimization, and workforce planning to maximize client service and shareholder value.

The ideal candidate will have a 5–7+ year track record in large brokerages, active P&C license, and CPCU/CIC or equivalent. Remote or hybrid work options with potential on-site requirements for branch needs are described in