Remote Director, B2B Relationship Strategy

Zero Hash; Chicago (IL); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Healthcare Insurance

Vision & Dental Insurance

Equity

Maternity & Paternity leave

WeWork All Access Membership

WFH Yearly Stipend

L&D Yearly Stipend (after 6 months)

Job summary

zerohash is seeking a dynamic Director/Senior Director of Relationship Management to build and scale B2B partnerships with banks, fintechs, brokers, and other strategic clients. You will lead a team of relationship managers, coordinate with sales, product, legal, and finance, and drive revenue growth through cross-sell and expansion strategies.

The role is fully remote, requiring strong strategic thinking, excellent communication, and a track record of managing complex client programs in fintech

Qualifications

• 7-10 years in B2B Relationship Management/ Business Development; with at least 2 years of demonstrated experience in people management and leadership
• Experience growing client relationships including cross-sell/expansion
• Exceptional written and verbal communication, able to explain complex topics simply
• Strong interpersonal skills and ability to build and maintain relationships with diverse stakeholders
• Travel requirements up to 20% to zerohash offices and client locations

Responsibilities

• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives
• Develop customer relationships into zerohash advocates to help build a strong community of customers
• Lead a team of talented, experienced relationship managers acting as both a coach and an escalation point
• Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals
• Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients
• Create account-based strategies with a focus on enablement, account mapping, share of wallet expansion, upselling and co-marketing
• Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
• Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products
• Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives
• Responsible for ensuring the highest level of service delivery across the business measured by NPS
• Design and implement data driven reporting to track client satisfaction
• Own retention and contract renewals
• Excel at operating in a dynamic and quickly changing environment
• Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis

Skills

Relationship management

Leadership

Cross-functional collaboration

Strategic thinking

B2B sales

Communication

Education

Bachelor's degree or equivalent

Tools

CRM system

Data-driven reporting

Job description

zerohash is seeking a dynamic Director/Senior Director of Relationship Management to build and scale B2B partnerships with banks, fintechs, brokers, and other strategic clients. You will lead a team of relationship managers, coordinate with sales, product, legal, and finance, and drive revenue growth through cross-sell and expansion strategies.

The role is fully remote, requiring strong strategic thinking, excellent communication, and a track record of managing complex client programs in fintech