Remote Senior Director, Relationship Management

zerohash; Chicago (IL); Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Healthcare Insurance

Equity

Remote-friendly

WFH Stipend

WeWork All Access

Job summary

zerohash is seeking a Senior Director, Relationship Management to lead and scale a high-impact B2B client portfolio in a fully remote, international setting. You will manage a team of relationship managers, drive client strategies, and partner across sales, product, legal, and finance to ensure successful onboarding and ongoing value realization.

The role requires a strategic mindset, strong communication, and a track record of expanding client accounts in fintech, crypto, or payments

Qualifications

• 7-10 years of experience in B2B Relationship Management/ Business Development; with at least 2 years of demonstrated experience in people management and leadership
• Experience growing client relationships including cross-sell/expansion
• Exceptional written and verbal communication, able to explain complex topics simply
• Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally
• Travel up to 20% to client locations as needed

Responsibilities

• Build and maintain strong relationships with key stakeholders at client organizations to drive collaboration and joint initiatives
• Lead a team of relationship managers and act as coach and escalation point
• Coordinate with cross-functional teams to ensure onboarding and alignment with business goals
• Lead monthly calls and quarterly business reviews with clients and contribute to revenue tracking
• Create account-based strategies focusing on enablement, mapping, and share of wallet expansion

Skills

Relationship management

Cross-functional collaboration

Leadership

Strategic thinking

Education

Bachelor's degree

Tools

CRM systems

Job description

zerohash is seeking a Senior Director, Relationship Management to lead and scale a high-impact B2B client portfolio in a fully remote, international setting. You will manage a team of relationship managers, drive client strategies, and partner across sales, product, legal, and finance to ensure successful onboarding and ongoing value realization.

The role requires a strategic mindset, strong communication, and a track record of expanding client accounts in fintech, crypto, or payments