Remote Digital Sales & Service Specialist

1--800-Contact; Draper (UT); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Free eye exams for family

Eyewear discounts

Tuition reimbursement

Job summary

1-800 Contacts is seeking a Digital Sales and Service Representative in Draper, UT (Remote) to engage customers via chat and email and drive value for contact lens purchases.

You'll handle 40 chat interactions per 8-hour shift, earn a base of $15 per hour with a bonus potential up to $6 per hour, and work afternoons/evenings including one weekend shift. Approved remote locations include UT, NC and TX.

Qualifications

• High school diploma or GED.
• 2–3 years minimum customer service experience.
• Chat sales and contact center experience a plus.
• Typing speed at least 40 wpm with good technical proficiency.

Responsibilities

• Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more.
• This is a sales job; you will consult customers on the best value for their contact lens purchases on each call.
• Reply to incoming emails or mms from customers as business needs require.
• Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats.
• Request prescriptions via phone from eye care providers as needed.
• Provide world class customer service in a fast-paced, dynamic environment.
• Identify and resolve problems in a way that creates a positive customer experience.
• Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics.
• Abide by 1-800 Contacts policies and procedures as identified and amended from time to time.
• Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
• Perform otherduties as assigned by leadership

Skills

Customer service

Chat sales

Typing 40 wpm

Multitasking

Time management

Remote work

Problem solving

Tools

NICE CXOne

Job description

1-800 Contacts is seeking a Digital Sales and Service Representative in Draper, UT (Remote) to engage customers via chat and email and drive value for contact lens purchases.

You'll handle 40 chat interactions per 8-hour shift, earn a base of $15 per hour with a bonus potential up to $6 per hour, and work afternoons/evenings including one weekend shift. Approved remote locations include UT, NC and TX.