Remote Prescription Verification Specialist

Openkrill; United States; Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Amazing medical, dental, vision health

401(k) match

Free eye exams for immediate family

Discounts on lenses and frames

Tuition reimbursement

Job summary

1-800 Contacts is hiring for a remote hourly role to verify contact lens prescriptions and support customers. Training spans 4 weeks with a 10AM–5PM MST schedule, and shifts run in the afternoon/evening. A weekend shift is required every weekend, with base pay starting at $12.00 per hour plus uncapped bonus potential.

Approved locations include NC, TX, and UT for remote work; you’ll complete tasks with accuracy, speed, and confidentiality while following standard processes and company policies.

Qualifications

• High school diploma or equivalent experience.
• Great typing skills (at least 40 words per minute) and technical proficiency.
• Reliable internet connection with speeds of 20 Mbps down and 10 Mbps up, or better.
• A private, dedicated workplace free from interruption that promotes confidentiality.
• High adaptability and change agility.
• Solution-oriented, positive, and driven mindset.

Responsibilities

• Verify contact lens prescriptions by processing inbound images from customers and eye care providers.
• Process an average of 125 items per hour (approximately 875 items in an 8-hour shift).
• Follow standardized processes to achieve the best customer experience and remain compliant.
• Respond to emails and text messages from customers regarding their prescriptions.
• Advise customers regarding any order adjustments.
• Interact directly with customers through email, text messages and sometimes via the phone.
• Abide by company policies and procedures as identified and amended.
• Live the company values: Big Hearted, Unconventional, Tenacious, Better Together.
• Perform other duties as assigned by managers.

Skills

Typing 40 wpm

Technical proficiency

Education

High school diploma

Tools

Gaming mice

Hot keys

Job description

1-800 Contacts is hiring for a remote hourly role to verify contact lens prescriptions and support customers. Training spans 4 weeks with a 10AM–5PM MST schedule, and shifts run in the afternoon/evening. A weekend shift is required every weekend, with base pay starting at $12.00 per hour plus uncapped bonus potential.

Approved locations include NC, TX, and UT for remote work; you’ll complete tasks with accuracy, speed, and confidentiality while following standard processes and company policies.