Remote Digital Customer Success Manager – Scale & Onboard

Jobicy; United States; Remote; USD 75,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Wellness program

Flexible Time Off

14 paid holidays

Paid Parental Leave

Employee Resource Groups

401(k) + Employer Match

WFH equipment provided

Job summary

Unite Us is seeking a Customer Success Manager (Digital) for the Florida region. This remote, U.S.-based role focuses on managing a large portfolio, driving platform adoption, and optimizing customer journeys across geographies.

You will collaborate with cross-functional teams, leverage Salesforce, and develop scalable engagement strategies to enhance retention and revenue. The role requires 3+ years of experience, with 2-4 years in customer success, and a proven ability to manage revenue,

Qualifications

• 3+ years of professional work experience suggested
• 2-4 years of customer success or related work experience preferred
• Experience managing revenue and an ability to learn new technologies
• Experience in process development and resource creation/ management
• Analytical ability to leverage data to drive creative decisions and recommendations.

Responsibilities

• Manage a high-volume, tech-touch book of business using a “one-to-many” approach
• Deliver best practices for workflows and onboarding strategies, based on specific network use cases, innovative engagement approaches, and an understanding of related tools
• Segment your book of business and develop strategic plans that deliver customer value at scale
• Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value.
• Build and own targeted cadences to effectively drive maturity, and expansion across different customer segments and personas.
• Leverage Salesforce to create innovative workflows that automate key account engagement activities
• Understand the Product to teach customers how to use it & recommendations for additional products & services.
• Own a number – understand GRR & CSQL metrics & how they play into your Book of Business
• Be innovative & think outside the box when it comes to developing new models that drive user adoption
• Collaborate cross-functionally to create a seamless customer experience for your portfolio and identify upstream/ downstream inefficiencies
• Assist with the development of systems, programs and educational materials that will maximize the performance on all related program metrics
• Lead discussions around forecasting and pipeline status with internal stakeholders

Job description

Unite Us is seeking a Customer Success Manager (Digital) for the Florida region. This remote, U.S.-based role focuses on managing a large portfolio, driving platform adoption, and optimizing customer journeys across geographies.

You will collaborate with cross-functional teams, leverage Salesforce, and develop scalable engagement strategies to enhance retention and revenue. The role requires 3+ years of experience, with 2-4 years in customer success, and a proven ability to manage revenue,