Digital Customer Success Manager (Remote) — Scale & Impact

Unite Us; United States; Remote; USD 75,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Wellness programs

Flexible time off

Paid parental leave

401(k) with employer match

WFH equipment provided

Job summary

Unite Us is seeking a Customer Success Manager - Digital to manage a high-volume book of business, drive platform adoption, and ensure scalable customer outcomes across our national network. You will partner with cross-functional teams to deliver onboarding strategies and leverage data-driven insights to maximize value for our diverse partner base.

This remote, U.S.-based role focuses on proactive engagement, strategic planning, and ongoing optimization of customer journeys to increase retention

Qualifications

• 3+ years of professional work experience suggested
• 2-4 years of customer success or related work experience preferred
• Experience managing revenue and an ability to learn new technologies
• Experience in process development and resource creation/ management
• Analytical ability to leverage data to drive creative decisions and recommendations

Responsibilities

• Manage a high-volume, tech-touch book of business using a "one-to-many" approach
• Deliver best practices for workflows and onboarding strategies, based on network use cases
• Segment your book of business and develop strategic plans that deliver customer value at scale
• Proactively leverage a matrix account team to develop and manage sales pipeline and enhance relationships
• Build and own targeted cadences to drive maturity and expansion across segments
• Leverage Salesforce to create innovative workflows that automate key account engagement activities
• Understand the Product to teach customers how to use it and recommend additional products/services
• Own a number - understand GRR & CSQL metrics and how they impact your book
• Be innovative and think outside the box to drive user adoption
• Collaborate cross-functionally to create a seamless customer experience and identify inefficiencies
• Assist with development of systems, programs and educational materials to maximize program metrics
• Lead discussions around forecasting and pipeline status with internal stakeholders

Job description

Unite Us is seeking a Customer Success Manager - Digital to manage a high-volume book of business, drive platform adoption, and ensure scalable customer outcomes across our national network. You will partner with cross-functional teams to deliver onboarding strategies and leverage data-driven insights to maximize value for our diverse partner base.

This remote, U.S.-based role focuses on proactive engagement, strategic planning, and ongoing optimization of customer journeys to increase retention