Remote Customer Service Representative

Rooted Talent Solutions; United States; Remote; USD 17,000 - 21,000; Full time

Benefits offered by this job

100% remote scheduling options

Performance-based incentives

Growth opportunities

Job summary

Rooted Talent Solutions is seeking highly motivated, customer-focused individuals for a fully remote Customer Service Representative role. You will handle inbound calls, chat, and email support to assist customers with inquiries, orders, troubleshooting, and general support needs.

Work from home with flexible scheduling, plus performance-based incentives and growth opportunities. A quiet, distraction-free workspace, reliable computer, and high-speed internet are required to maintain service

Qualifications

• Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required.
• Strong verbal and written communication skills.
• Ability to multitask and navigate multiple systems while assisting customers.
• Reliable computer (Windows or Mac) and high-speed internet connection.
• Quiet workspace free from distractions.
• Self-motivated with strong problem-solving skills.

Responsibilities

• Provide outstanding customer service through phone, chat, and/or email.
• Assist customers with inquiries, billing issues, product support, and troubleshooting.
• Follow company guidelines and scripts to handle various customer concerns professionally.
• Maintain accurate records of customer interactions using provided systems.
• Adhere to quality and performance metrics to ensure customer satisfaction.
• Work independently while following training and ongoing support guidelines.

Skills

Verbal communication

Written communication

Multitasking

Problem-solving

Customer service experience

CRM software

Tools

CRM systems

Job description

Rooted Talent Solutions we are seeking highly motivated and customer-focused individuals to provide exceptional customer service for well-known brands. As a Remote Customer Service Representative, you will handle inbound calls, chat, and/or email support to assist customers with inquiries, orders, troubleshooting, and general support needs.

Responsibilities:

• Provide outstanding customer service through phone, chat, and/or email.
• Assist customers with inquiries, billing issues, product support, and troubleshooting.
• Follow company guidelines and scripts to handle various customer concerns professionally.
• Maintain accurate records of customer interactions using provided systems.
• Adhere to quality and performance metrics to ensure customer satisfaction.
• Work independently while following training and ongoing support guidelines.

Qualifications:

• Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required.
• Strong verbal and written communication skills.
• Ability to multitask and navigate multiple systems while assisting customers.
• Reliable computer (Windows or Mac) and high-speed internet connection.
• Quiet workspace free from distractions.
• Self-motivated with strong problem-solving skills.

Benefits:

• 100% remote with flexible scheduling options.
• Opportunity to support top-tier brands.
• Work-from-home convenience with no commute.
• Performance-based incentives and growth opportunities.

Salary: $12 - $15 / month