Remote Diagnostics Specialist – Material Handling

Toyota Material Handling; Columbus (IN); Hybrid; USD 65,440 - 83,800; Full time

Benefits offered by this job

Performance Bonus

Paid Time Off

Holidays

Job summary

Toyota Material Handling is seeking a Technical Specialist to provide expert technical support to our dealer network and ensure exceptional customer experiences. You will identify issues, determine root causes, and guide solutions for optimal equipment performance.

In this hybrid role, you will collaborate with Sales, Marketing, Product, Training, Legal, and Warranty teams, supporting dealerships nationwide. A College degree or ASE certification plus SAP experience are preferred.

Qualifications

• 3+ years of experience providing technical support in material handling, heavy equipment, or related industry.
• Excellent communication skills and the ability to support customers and dealers effectively.
• Strong and documented analytical skills with the ability to gather data from several sources and present opportunities clearly.
• Excellent proficiency in Microsoft Office, Word, Excel and PowerPoint.

Responsibilities

• Provide remote assistance to dealership technicians on maintenance and repair of our equipment.
• Deliver guided diagnostic support using technical documentation and specialized tools.
• Support the resolution of complex technical challenges and elevate as needed with clear documentation.
• Recommend product improvements based on customer feedback and field data.
• Partner with Sales, Marketing, Product, Training, Legal, and Warranty teams to provide technical insights and solutions.

Skills

Communication skills

Analytical skills

Microsoft Office proficiency

Education

College degree

ASE certification

Tools

SAP

Job description

Toyota Material Handling is seeking a Technical Specialist to provide expert technical support to our dealer network and ensure exceptional customer experiences. You will identify issues, determine root causes, and guide solutions for optimal equipment performance.

In this hybrid role, you will collaborate with Sales, Marketing, Product, Training, Legal, and Warranty teams, supporting dealerships nationwide. A College degree or ASE certification plus SAP experience are preferred.