Remote Diagnostics & Dealer Support Specialist

Yanmar Compact Equipment North America, Inc.; Acworth (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Yanmar Compact Equipment North America, Inc. is seeking a Customer Support Specialist to provide service and aftermarket support to the dealer network, diagnose and repair machines remotely, and collaborate with quality, manufacturing, and engineering.

The role involves training dealer personnel, ensuring proper tooling and capability, and maintaining strong relationships with customers while supporting sales and warranty teams; travel up to 25% and international travel may be required.

Qualifications

• 2-year technical diploma or associate degree in a related field.
• 3-5 years of related experience in heavy equipment support.
• Strong customer-facing communication and problem-solving skills.

Responsibilities

• Provide service and aftermarket support to the dealer network.
• Diagnose and repair machines remotely.
• Provide training to dealer personnel.
• Collaborate with parts, warranty and sales teams.
• Liaise between YCENA and dealers to resolve customer issues quickly.
• Establish and maintain positive relationships with customers.
• Work with manufacturing to address issues and suggest design improvements.

Skills

Troubleshooting

Customer-facing communication

Cross-functional collaboration

MS Office

Education

2-year technical diploma or associate degree

3-5 years related experience

Tools

Epicor ERP

TWS Warranty System

Job description

Yanmar Compact Equipment North America, Inc. is seeking a Customer Support Specialist to provide service and aftermarket support to the dealer network, diagnose and repair machines remotely, and collaborate with quality, manufacturing, and engineering.

The role involves training dealer personnel, ensuring proper tooling and capability, and maintaining strong relationships with customers while supporting sales and warranty teams; travel up to 25% and international travel may be required.