Parts Technical Support Specialist

The Raymond Corporation; Village of East Syracuse (NY); Vor Ort; USD 60.000 - 73.000; Vollzeit

Benefits dieser Stelle

Paid time off

13 paid holidays

Medical plans

Dental & Vision options

401(k) match

Life Insurance

Disability insurance

Tuition Assistance

EAP with mental health support

Development opportunities

Best in class work culture

Zusammenfassung

The Raymond Corporation in East Syracuse is seeking a Parts Technical Support Specialist to act as a centralized technical resource, bridging product knowledge with dealer support to ensure service continuity and customer satisfaction.

You’ll manage complex inquiries, navigate technical drawings and BOMs, and collaborate across teams to keep our parts catalog accurate while delivering exceptional service to our dealer network.

Qualifikationen

• Ability to read and interpret supplier drawings and BOMs.
• Experience with ISO Draw, Adobe Illustrator and True View Drawing (CAD Viewer).
• Strong independent decision-making and creative problem solving.

Aufgaben

• Deliver high-quality technical support to our dealer network by responding to daily inquiries through phone, email, and online channels.
• Serve as the primary contact for part identification, troubleshooting guidance, and catalog-related information.
• Maintain and update parts catalog content and supporting materials to ensure accuracy and ease of use.
• Collaborate with internal teams to resolve quality, logistics, and part-related concerns from initial intake through final resolution.
• Champion continuous improvement by identifying process gaps, enhancing documentation, and driving efficiency in service workflows.
• Provide expertise for navigating technical drawings, parts references, and historical model information to support both current and legacy equipment needs.

Kenntnisse

BOM interpretation

CAD viewer

Analytical thinking

Customer-facing

Ausbildung

3+ years in customer-facing technical support

Tools

SAP

ServiceNow

Microsoft Office

CAD Viewer / ISO Draw

Adobe Illustrator

Jobbeschreibung

Join our Raymond Team as a Parts Technical Support Specialist!

The Role

We are seeking an engaging Parts Technical Support Specialist who demonstrates strong critical thinking, operational discipline, and an elevated customer-service mindset. In this position, you’ll function as a centralized technical resource, bridging product knowledge with real-time dealer support to drive service continuity and customer satisfaction. You will manage complex inquiries, validate technical documentation, and contribute to a scalable support infrastructure that enables our dealer network to perform at its best. You will work cross-functionally to enable seamless parts identification, technical documentation, and service continuity. We welcome innovative thinking, operational agility, and a proactive mindset—especially in fast-paced scenarios where decisive action drives customer satisfaction.

What You’ll Be Doing

• Deliver high-quality technical support to our dealer network by responding to daily inquiries through phone, email, and online channels.
• Serve as the primary contact for part identification, troubleshooting guidance, and catalog-related information.
• Maintain and update parts catalog content and supporting materials to ensure accuracy and ease of use.
• Collaborate with internal teams to resolve quality, logistics, and part-related concerns from initial intake through final resolution.
• Champion continuous improvement by identifying process gaps, enhancing documentation, and driving efficiency in service workflows.
• Provide expertise for navigating technical drawings, parts references, and historical model information to support both current and legacy equipment needs.

What We’re Looking For

• Ability to read and interpret supplier drawings and build of materials (BOMs).
• Knowledge and/or experience with ISO Draw, Adobe Illustrator and True View Drawing (CAD Viewer).
• Capable of analyzing issues independently, exercising strong decision-making skills, and identifying creative paths to resolution.

What Sets You Apart

• Experience with Microsoft Office suite, SAP and ServiceNow.
• 3 + years of experience in a Customer facing Technical Support role.

Where And When You’ll Work

• This is an in-person role located at our East Syracuse, Parts Distribution Center—ideal for those who thrive in a hands‑on, team‑oriented environment.
• First shift, Monday through Friday.

What Your Total Compensation & Benefits Package will look like

Salary - $60,440 - $73,395 per year. Compensation depends on the selected candidate’s education and experience.

World Class Benefits

• Competitive Salary
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.