Technical Specialist - National Account Support

Toyota Material Handling; Columbus (IN); Hybrid; USD 65,440 - 83,800; Full time

Benefits offered by this job

Performance Bonus

Paid Time Off

Holidays

Job summary

Toyota Material Handling is seeking a Technical Specialist to provide expert technical support to our dealer network and ensure exceptional customer experiences. You will identify issues, determine root causes, and guide solutions for optimal equipment performance.

In this hybrid role, you will collaborate with Sales, Marketing, Product, Training, Legal, and Warranty teams, supporting dealerships nationwide. A College degree or ASE certification plus SAP experience are preferred.

Qualifications

• 3+ years of experience providing technical support in material handling, heavy equipment, or related industry.
• Excellent communication skills and the ability to support customers and dealers effectively.
• Strong and documented analytical skills with the ability to gather data from several sources and present opportunities clearly.
• Excellent proficiency in Microsoft Office, Word, Excel and PowerPoint.

Responsibilities

• Provide remote assistance to dealership technicians on maintenance and repair of our equipment.
• Deliver guided diagnostic support using technical documentation and specialized tools.
• Support the resolution of complex technical challenges and elevate as needed with clear documentation.
• Recommend product improvements based on customer feedback and field data.
• Partner with Sales, Marketing, Product, Training, Legal, and Warranty teams to provide technical insights and solutions.

Skills

Communication skills

Analytical skills

Microsoft Office proficiency

Education

College degree

ASE certification

Tools

SAP

Job description

Join our Toyota Material Handling Team as a Technical Specialist!

The Role

We are seeking a passionate and dedicated Technical Specialist who brings energy, curiosity, and a problem-solving mindset to the table. In this role, you will provide expert technical support to our dealer network and help ensure exceptional customer experiences. You’ll identify issues, determine root causes, and guide solutions that keep our products performing at their best. Collaboration, innovation, and clear communication are key—especially when supporting our dealerships and partners across the network. If you thrive in a fast-paced environment, enjoy helping others succeed, and have a knack for diagnosing complex technical challenges, you’ll feel right at home here.

What You’ll Be Doing

• Provide remote assistance to dealership technicians on maintenance and repair of our equipment.
• Deliver guided diagnostic support using technical documentation and specialized tools.
• Support the resolution of complex technical challenges and elevate as needed with clear documentation.
• Recommend product improvements based on customer feedback and field data.
• Partner with Sales, Marketing, Product, Training, Legal, and Warranty teams to provide technical insights and solutions.

What We’re Looking For

• 3 + years of experience providing technical support in the material handling, heavy equipment, or related industry.
• Excellent communication skills and the ability to support customers and dealers effectively.
• Strong and documented analytical skills with the ability to gather data from several sources and highlight opportunities and recommendations in an effective and organized presentation with a focus on continuous improvement and customer success.
• Excellent proficiency in Microsoft Office, Word, Excel and PowerPoint

What Sets You Apart

• ASE certification or technical training in hydraulics, electrical systems, engines and drivetrains.
• College Degree.
• SAP experience.
• Experience with customer or dealer communications.
• Ability to work independently while maintaining a collaborative team approach.

Where And When You’ll Work

• Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Columbus, Indiana office 3 days a week and work remotely 2 days a week.

What Your Total Compensation & Benefits Package will look like:

Salary - $65,440 - $83,800 per year. Compensation depends on the selected candidate’s education and experience.

World Class Benefits

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers

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