Remote Medical Device Support Specialist

Medtronic; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Health benefits (medical, dental, vis​

Bachelor's degree programs funded

Paid time off

Paid holidays

Annual bonus (5%)

Job summary

Medtronic in the United States is seeking a remote Customer Service Representative III to join our service team. You will answer calls and emails from hospital staff regarding equipment repairs and exchanges, using strong communication to resolve inquiries. The role is remote within the U.S.

and offers a structured schedule with daily support responsibilities. Starting compensation includes an hourly base rate, annual bonus potential, PTO, holidays, and a comprehensive benefits plan.

Qualifications

• High school diploma plus a minimum of 4 years of relevant work experience.
• Strong verbal communication, listening, and problem-solving skills.
• Experience supporting healthcare, medical devices, or regulated products.

Responsibilities

• Respond to customer product inquiries, issues, or malfunctions via telephone and chat, with phone support as the primary channel.
• Apply interpersonal skills and product knowledge to respond to and resolve inquiries.
• Document customer interactions and recurring product issues to support quality initiatives.
• Utilize knowledge bases and collaborate with teammates through chat and escalation channels.
• Escalate unresolved or advanced technical issues to team leads or senior resources.

Skills

Customer service

Call center support

Help desk

Technical support

Healthcare support

Education

High school diploma

4+ years experience

Job description

Medtronic in the United States is seeking a remote Customer Service Representative III to join our service team. You will answer calls and emails from hospital staff regarding equipment repairs and exchanges, using strong communication to resolve inquiries. The role is remote within the U.S.

and offers a structured schedule with daily support responsibilities. Starting compensation includes an hourly base rate, annual bonus potential, PTO, holidays, and a comprehensive benefits plan.