Tech Help & Device Support Specialist

Valued Relationships, Inc.; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance (Basic)

Voluntary Life Insurance

Health Savings/FSAs

401(k) Retirement

Job summary

Modivcare is seeking a customer support specialist to resolve technical issues and deliver exceptional service across calls, emails, and tickets from Phoenix, AZ. The role emphasizes clear tech explanations and guided troubleshooting with a team-focused approach.

You will record interactions, escalate where needed, and learn product capabilities to better assist clients while meeting service level targets and documenting accurately. Entry-level friendly environment with benefits.

Qualifications

• Clear communication with customers via multiple channels.
• Active listening to understand inquiries and resolve issues.
• Accurate recording of calls, messages, and dispatches.

Responsibilities

• Resolve technical issues and deliver customer support across calls, emails, help desks and tickets.
• Accurately record details of calls, dispatches and messages with guidance from team members.
• Collaborate with experienced staff to research, investigate and respond to issues promptly.
• Address basic technology questions and refer complex items to appropriate departments.
• Provide guided troubleshooting to help clients understand and use technology.
• Support distribution of service requests and resolution of straightforward issues under guidance.
• Learn and adhere to phone queue metrics, SLAs and quality scores.
• Educate clients on product functionality with assistance from colleagues.
• Participate in other projects or duties as assigned.

Skills

Communication

Active Listening

Written Skills

Empathy

Documentation

Problem Solving

Education

High School Diploma

Job description

Modivcare is seeking a customer support specialist to resolve technical issues and deliver exceptional service across calls, emails, and tickets from Phoenix, AZ. The role emphasizes clear tech explanations and guided troubleshooting with a team-focused approach.

You will record interactions, escalate where needed, and learn product capabilities to better assist clients while meeting service level targets and documenting accurately. Entry-level friendly environment with benefits.