Remote Customer Support Specialist

ModSquad; Northern (KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

ModSquad seeks a Customer Phone Support Mod to join our remote talent network. You will be the friendly voice customers hear, addressing inquiries, solving problems, and guiding users through product features.

The role emphasizes clear communication, empathy, and meticulous records in our CRM, with a strong focus on customer satisfaction and adaptability in a fully remote environment.

Qualifications

• Excellent communication across calls and emails.
• Strong problem-solving and issue-resolution abilities.
• Accurate, organized documentation in CRM.
• Comfort with remote work and flexible hours.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Troubleshoot issues and escalate complex cases when needed.
• Maintain accurate records of interactions in the CRM.
• Ensure issues are resolved and customers are satisfied.

Skills

Clear Communication

Empathy

Problem Solving

Time Management

Remote Work

Tools

CRM software

Phone systems

Basic computer tools

Job description

ModSquad seeks a Customer Phone Support Mod to join our remote talent network. You will be the friendly voice customers hear, addressing inquiries, solving problems, and guiding users through product features.

The role emphasizes clear communication, empathy, and meticulous records in our CRM, with a strong focus on customer satisfaction and adaptability in a fully remote environment.