Remote Desktop Support Engineer — Creative Studio Tech

Glitch Prod; Los Angeles (CA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Career development

Employee Assistance Program

Job summary

Glitch Productions in Los Angeles is seeking a Desktop Support Engineer to be the first line of technical support for artists and staff. You will keep hardware, software, and the studio infrastructure running smoothly to enable uninterrupted creativity.

You will troubleshoot day-to-day issues, repair office hardware, and manage CG/animation software suites while supporting a global team. Strong communication and prioritization are essential in this hands-on role.

Qualifications

• Provide first-line technical support for hardware and software issues.
• Install and troubleshoot CG/animation software suites.
• Manage User accounts and Group Policies on Active Directory.
• Maintain cyber security measures for all staff and company accounts.

Responsibilities

• Provide technical support and troubleshoot hardware/software issues with both on-site and as part of the Global support team
• Repair and maintenance of Office Hardware, including AV equipment and meeting technology
• Installation and troubleshooting CG/animation software suites.
• Manage User accounts and Group Policies on Active Directory.
• Maintaining cyber security measures for all staff and company accounts, managing AV measures both on premises and remotely for users.
• Maintaining and managing perforce.
• Managing Users and User Data in a Google Enterprise environment
• Deployment of monitoring tools to Identify network events and classifying them accordingly
• Assessing and recommending improvements to network operations and integrated hardware, software, communications, and operating systems.
• Recording diagnosis and resolution of network faults, network enhancements and modifications, and maintenance instructions.
• Creating/maintaining Helpdesk documentation for users and technical documentation for our tech staff
• Record inventory of all software and hardware in the office.
• Any other duties or responsibilities reasonably required by the Company.

Skills

Hardware troubleshooting

Software troubleshooting

User account management

Network security

Scripting (Python/PowerShell/Bash)

Tools

Unreal

Unity

Adobe Creative Cloud

Maya

Toon Boom

MS Office

ESET

FortiGate

Kerberos

TLS

DHCP

DNS

Active Directory

SMB

AWS

Windows Server

Hyper-V

Proxmox

KVM

Docker

Fleet

Salt

Puppet

Job description

Glitch Productions in Los Angeles is seeking a Desktop Support Engineer to be the first line of technical support for artists and staff. You will keep hardware, software, and the studio infrastructure running smoothly to enable uninterrupted creativity.

You will troubleshoot day-to-day issues, repair office hardware, and manage CG/animation software suites while supporting a global team. Strong communication and prioritization are essential in this hands-on role.