Remote Desktop Support Engineer - Client-Focused Tech

Dox Electronics, Inc.; City of Rochester, Northern (NY, KY); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Work from home options

Pet-friendly office

Office Happy Hours

Weekly lunches

Job summary

Dox Electronics Inc. in Rochester, NY is seeking a Desktop Support Engineer to provide first-level technical support for a diverse client base, both in person and remotely.

The role emphasizes listening, diagnosing issues, and delivering timely solutions in a fast-paced environment. Ideal candidates have an Associate’s or Bachelor's in a related field or 1–3 years of experience, with strong customer service skills and the ability to work with Senior Engineers on complex tickets.

Qualifications

• Associate’s or bachelor’s degree in a related field or 1–3 years of relevant industry experience.
• Provide first level technical support to end users.
• Deploy and maintain customer desktops and patches.
• Troubleshoot onsite and remote issues and document solutions.

Responsibilities

• Provide first level technical support
• Deploy and maintain customer desktops
• Deploy and maintain Windows and third party patches
• Perform onsite and remote troubleshooting
• Listen to clients’ concerns and work with team to implement solutions
• Provide hands-on support for Senior Engineers
• Develop and maintain documentation
• Deliver high levels of customer satisfaction
• Escalate problems as needed
• Develop and maintain client relationships
• Identify opportunities to expand services
• Communicate effectively with customers and Dox employees

Skills

Network + / A+ Certifications

Windows troubleshooting

Desktop deployment

Mobile device troubleshooting (iOS/And

Documentation

Customer communication

Education

Associate degree or higher in related field

Tools

Virtualization (Servers/Workstations)

Windows Server OS

Office 365 (Email, SharePoint, OneDrive, Teams)

Job description

Dox Electronics Inc. in Rochester, NY is seeking a Desktop Support Engineer to provide first-level technical support for a diverse client base, both in person and remotely.

The role emphasizes listening, diagnosing issues, and delivering timely solutions in a fast-paced environment. Ideal candidates have an Associate’s or Bachelor's in a related field or 1–3 years of experience, with strong customer service skills and the ability to work with Senior Engineers on complex tickets.