Remote Desktop Support Engineer - Client-Focused Tech

Dox Electronics, Inc.; City of Rochester (NY); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Work from home options

Pet-friendly office

Office Happy Hours

Weekly lunches

Job summary

Dox Electronics Inc. in Rochester, NY is seeking a Desktop Support Engineer to provide first-level technical support for a diverse client base, both in person and remotely.

The role emphasizes listening, diagnosing issues, and delivering timely solutions in a fast-paced environment. Ideal candidates have an Associate’s or Bachelor's in a related field or 1–3 years of experience, with strong customer service skills and the ability to work with Senior Engineers on complex tickets.

Qualifications

• Associate’s or bachelor’s degree in a related field or 1–3 years of relevant industry experience.
• Provide first level technical support to end users.
• Deploy and maintain customer desktops and patches.
• Troubleshoot onsite and remote issues and document solutions.

Responsibilities

• Provide first level technical support
• Deploy and maintain customer desktops
• Deploy and maintain Windows and third party patches
• Perform onsite and remote troubleshooting
• Listen to clients’ concerns and work with team to implement solutions
• Provide hands-on support for Senior Engineers
• Develop and maintain documentation
• Deliver high levels of customer satisfaction
• Escalate problems as needed
• Develop and maintain client relationships
• Identify opportunities to expand services
• Communicate effectively with customers and Dox employees

Skills

Network + / A+ Certifications

Windows troubleshooting

Desktop deployment

Mobile device troubleshooting (iOS/And

Documentation

Customer communication

Education

Associate degree or higher in related field

Tools

Virtualization (Servers/Workstations)

Windows Server OS

Office 365 (Email, SharePoint, OneDrive, Teams)

Job description

DESKTOP SUPPORT ENGINEER - ROCHESTER, NY

Looking for a change? Join the Dox Team!

Dox Electronics Inc. is looking to add a Desktop Support Engineer to our team. The ideal candidate will be responsible for providing exceptional customer support to Dox’s client base, performing end user support from both an in person and remote capability. This position requires excellent listening skills to understand issues and take corrective actions. Candidates will work with a multitude of clients in all different industries. Every day is a different experience!

We love what we do, and we make a difference every day!

The Dox Difference

• We are security-focused!
• In business for 40+ years
• Average Engineer tenure of 15+ years – This may be your last job!
• Pet-friendly office
• Office Happy Hours
• Weekly company sponsored lunches
• Pool Table, Ping Pong, and Arcade games

Benefits

• 100% paid medical for single
• 100% paid dental for single
• Paid vacations and holidays
• Paid technology training and classes
• Paid life insurance
• Flexible Spending Account (FSA) program
• 401K program
• 3% Safe Harbor 401K plan without employee matching contributions
• Work from home options

Job Description: Desktop Support Engineer

Ideal candidates should have an Associate’s or bachelor’s degree in a related field (or 1-3 years of relevant industry experience) and be highly motivated and thrive working in a fast paced, deadline driven, customer focused environment.

Job Description: Desktop Support Engineer

Ideal candidates should have an Associate’s or bachelor’s degree in a related field (or 1-3 years of relevant industry experience) and be highly motivated and thrive working in a fast paced, deadline driven, customer focused environment.

Position Responsibilities include:

• Provide first level technical support
• Deploy and maintain customer desktops
• Deploy and maintain windows and third party patches
• Perform onsite and remote troubleshooting
• Listening to clients’ concerns and works with team to recommend and implement appropriate solutions
• Provide hands on support for Senior Engineers
• Develop and maintain documentation
• Delivering the highest degree of customer satisfaction
• Escalating problems within parameters
• Developing and maintaining client relationships
• Identifying opportunities to expand or extend existing services
• Communicating effectively with customers and Dox employees

Skills and Experience:

• Network + and or A+ Certifications
• Intermediate troubleshooting and repair skills
• Intermediate Windows 7/8/10/11 implementation, administration and troubleshooting skills
• Intermediate mobile device troubleshooting of IOS and Android devices
• Basic working knowledge of:
  • Virtualization – (Servers and Workstations)
  • Microsoft Windows Server Operating Systems
  • Server Hardware
  • Office 365 use (Email, SharePoint, OneDrive, Teams)
• Ability to follow through until completion
• Effective written and verbal communication skills
• Strong organizational skills
• Strong problem resolutions skills

Work Authorization:

• US Citizenship or Green Card

Work Authorization:

• US Citizenship or Green Card

If you are interested in learning more or setting up an Interview, please click "Apply Now" below or Call [phone].

Dox performs assessments all over the USA and has a separate project team for remediation.