Desktop Support Engineer

Motion Recruitment; Town of Fishkill (NY); Hybrid; USD 30,000 - 47,000; Full time

Job summary

Motion Recruitment is seeking a Desktop Support Engineer to join our team in Fishkill, NY for a 6-month contract with potential extension. The role focuses on delivering fast, customer-centric IT support across headquarters, stores, and remote locations.

You will diagnose and resolve hardware and software issues, escalate complex cases, and ensure high levels of service. Candidates should excel at interpersonal communication and manage multiple tasks while keeping stakeholders informed.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to develop and maintain relationships with business partners and stakeholders.
• Strong problem-solving abilities and analytical thinking.
• Ability to multitask and manage priorities while keeping stakeholders informed.

Responsibilities

• Provide exceptional technology experience for employees by diagnosing and resolving device hardware and application issues.
• Research, diagnose, resolve or escalate technical issues from multiple service channels.
• Deliver best-in-class service through all support channels in person and virtually.
• Ensure high levels of customer satisfaction by maintaining consistent service quality and knowledge of relevant technologies.

Job description

Job Title: Desktop Support Engineer
Job Location: Fishkill, NY, 12524
Duration: 6 months contract with possible extension

Job Profile Summary:
In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.

Job Description:
Provide an exceptional technology experience for our employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner.
Determines appropriate and alternative solutions from mostly defined procedures and options.
Research, diagnose, resolve or escalates technical and procedural issues from multiple service channels using multiple tools and documented processes.
Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually.
Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction.
Demonstrate a sound understanding of relevant technologies and application products and understands the customer in a technology support environment.

Additional Job Description:
Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization.
Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed.
Take personal accountability to meet key performance measurement.