Remote Design Chat Consultant - Seasonal (Home Training)

Williams-Sonoma, Inc.; Las Vegas (NV); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

40% Discount on merchandise

Paid Training from home

Internal promotional opportunities

Job summary

Williams-Sonoma, Inc. is seeking a Virtual Design Chat Consultant - Seasonal to assist customers on an online platform via web chat. You will monitor chats, guide customers through design decisions, and help close design purchases from home.

Position offers paid training, a 40% merchandise discount, and internal promotional opportunities. The employment is seasonal, with applications accepted until 2026-10-10 at the latest. Pay is $19.00 per hour, with state wage variations possible.

Qualifications

• 3+ months Design experience required.
• High School Diploma or GED.
• Attention to detail with a superior customer service attitude.
• Maintain confidentiality and professionalism at all times.
• Strong written communication skills are required.
• Enjoy working independently with excellent problem-solving and decision-making skills.
• Good self-management and motivation.
• Strong interpersonal skills.
• Computer Savvy / Internet Research ability.
• Must be experienced with instant messaging.
• Ability to navigate websites and multiple systems while maintaining multiple written conversations.
• Computer literate with the ability to type minimum 35 wpm.
• MUST be confident to communicate in English (written and verbal).

Responsibilities

• Troubleshoot, answer text chats and respond within 5 seconds to live chat requests.
• Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations.
• Work closely with other departments to resolve issues including but not limited to service calls for all brands.
• Assist with developing written customer responses.
• Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI.
• Project a professional company image through text chat interaction.
• Provide visitors with product or service information.
• Promote Williams-Sonoma, Inc products and/or services in a positive way.
• Categorize and assign chat sessions appropriately.
• Perform other duties assigned.

Skills

Design experience

Customer service

Written communication

Multitasking

Self-management

Interpersonal skills

Problem solving

Typing 35 wpm

Job description

Williams-Sonoma, Inc. is seeking a Virtual Design Chat Consultant - Seasonal to assist customers on an online platform via web chat. You will monitor chats, guide customers through design decisions, and help close design purchases from home.

Position offers paid training, a 40% merchandise discount, and internal promotional opportunities. The employment is seasonal, with applications accepted until 2026-10-10 at the latest. Pay is $19.00 per hour, with state wage variations possible.