Virtual Design Chat Consultant

Williams-Sonoma, Inc.; Las Vegas (NV); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

40% Discount on merchandise

Paid Training from home

Internal promotional opportunities

Job summary

Williams-Sonoma, Inc. is seeking a Virtual Design Chat Consultant - Seasonal to assist customers on an online platform via web chat. You will monitor chats, guide customers through design decisions, and help close design purchases from home.

Position offers paid training, a 40% merchandise discount, and internal promotional opportunities. The employment is seasonal, with applications accepted until 2026-10-10 at the latest. Pay is $19.00 per hour, with state wage variations possible.

Qualifications

• 3+ months Design experience required.
• High School Diploma or GED.
• Attention to detail with a superior customer service attitude.
• Maintain confidentiality and professionalism at all times.
• Strong written communication skills are required.
• Enjoy working independently with excellent problem-solving and decision-making skills.
• Good self-management and motivation.
• Strong interpersonal skills.
• Computer Savvy / Internet Research ability.
• Must be experienced with instant messaging.
• Ability to navigate websites and multiple systems while maintaining multiple written conversations.
• Computer literate with the ability to type minimum 35 wpm.
• MUST be confident to communicate in English (written and verbal).

Responsibilities

• Troubleshoot, answer text chats and respond within 5 seconds to live chat requests.
• Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations.
• Work closely with other departments to resolve issues including but not limited to service calls for all brands.
• Assist with developing written customer responses.
• Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI.
• Project a professional company image through text chat interaction.
• Provide visitors with product or service information.
• Promote Williams-Sonoma, Inc products and/or services in a positive way.
• Categorize and assign chat sessions appropriately.
• Perform other duties assigned.

Skills

Design experience

Customer service

Written communication

Multitasking

Self-management

Interpersonal skills

Problem solving

Typing 35 wpm

Job description

Virtual Design Chat Consultant - Seasonal

Now accepting applications untilOctober10th 2026.

Why you and why us?

Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? Does the idea of utilizing your design expertise to help our customers create their dream homes excite you? Then being a Chat Response associate on ourDesign Team may be the perfect fit for you! In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients' websites. These are customers who are in the shopping process for major purchases such as furniture. You will specifically focus on chats to support theDesign team by assisting our customers with creating their dream space and closing the deal on their design purchases.

What Benefits Do You Offer?

• 40% Discount on most merchandise.
• Fun contests / rewards and recognition programs.
• Paid Training from the comfort of your home.
• Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested.
• Pay = $19.00/hr compensation may differ due to individual state wage requirements.

Essential Functions:

• Troubleshoot, answer text chats and respond within 5 seconds to live chat requests.
• Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations.
• Work closely with other departments to resolve issues including but not limited to service calls for all brands.
• Assist with developing written customer responses.
• Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI.
• Project a professional company image through text chat interaction.
• Provide visitors with product or service information.
• Promote Williams-Sonoma, Inc products and/or services in a positive way.
• Categorize and assign chat sessions appropriately.
• Perform other duties assigned.

Qualifications:

• 3+ months Design experience Required.
• High School Diploma or GED.
• Attention to detail with a superior customer service attitude.
• Maintain confidentiality and professionalism at all times.
• Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests.
• Strong written communication skills are required.
• Enjoy working independently with excellent problem-solving and decision-making skills.
• Good self-management and motivation.
• Strong interpersonal skills.
• Computer Savvy / Internet Research ability.
• Must be experienced with instant messaging.
• Ability to navigate websites and multiple systems while maintaining multiple written conversations.
• Computer literate with the ability to type minimum 35 wpm.
• Practice active listening skills.
• MUST be confident to communicate in English (written and verbal).

Important Facts:

Must Have These for Consideration:

• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required.
• Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met.