Seasonal Remote Design Chat Consultant

Williams--sonoma,-Inc; United States; Remote; USD 25,000 - 28,000; Part time

Benefits offered by this job

40% merchandise discount

Paid training from home

Contests / rewards and recognition

Internal promotions

Pay $19/hr

Job summary

Williams-Sonoma, Inc invites applicants for a Seasonal Virtual Design Chat Consultant. You will monitor a web-based chat console and respond to consumer chats on major purchases like furniture, helping customers design their dream space and close design sales.

The role requires 3+ months design experience, strong written English, multitasking, and the ability to work independently from home. Paid training is provided, with a potential for internal promotions.

Qualifications

• 3+ months Design experience Required.
• High School Diploma or GED.
• Attention to detail with a superior customer service attitude.
• Maintain confidentiality and professionalism at all times.
• Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests.
• Strong written communication skills are required.
• Enjoy working independently with excellent problem-solving and decision-making skills.
• Good self-management and motivation.
• Strong interpersonal skills.
• Computer Savvy / Internet Research ability.
• Must be experienced with instant messaging.
• Ability to navigate websites and multiple systems while maintaining multiple written conversations.
• Computer literate with the ability to type minimum 35 wpm.
• Practice active listening skills.
• MUST be confident to communicate in English (written and verbal).

Responsibilities

• Troubleshoot, answer text chats and respond within 5 seconds to live chat requests.
• Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations.
• Work closely with other departments to resolve issues including but not limited to service calls for all brands.
• Assist with developing written customer responses.
• Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI.
• Project a professional company image through text chat interaction.
• Provide visitors with product or service information.
• Promote Williams-Sonoma, Inc products and/or services in a positive way.
• Categorize and assign chat sessions appropriately.
• Perform other duties assigned.

Skills

Design experience

Customer service

Written communication

Multitasking

English proficiency

Independent work

Problem solving

Attention to detail

Typing 35 wpm

Active listening

Education

High School Diploma or GED

Tools

Instant messaging

Job description

Williams-Sonoma, Inc invites applicants for a Seasonal Virtual Design Chat Consultant. You will monitor a web-based chat console and respond to consumer chats on major purchases like furniture, helping customers design their dream space and close design sales.

The role requires 3+ months design experience, strong written English, multitasking, and the ability to work independently from home. Paid training is provided, with a potential for internal promotions.